Very disappointing stay. I would not recommend this hotel. I stayed here for three nights with my parents (aged 60 and 66) during a heatwave (33°C). The room was extremely small for three adults, with almost no space to move, poor ventilation, no air conditioning, and a fridge that barely cooled anything. The room became unbearably hot, creating genuine health concerns for my elderly parents.
We asked the manager for a fan, but the only one provided was faulty and did not work. When we requested a replacement, we were simply told there were no others available. There was no apology or attempt to resolve the situation. The bathroom was also tiny, and even the hand soap dispenser was almost empty on arrival.
What made the experience worse was the manager's attitude. He was dismissive, unhelpful, and showed no empathy despite the conditions and the fact that I was travelling with elderly parents. At checkout, he promised to help us carry our luggage downstairs but never showed up. We waited around 15 minutes before another staff member eventually helped us.
This hotel failed to provide basic comfort, customer service, and support. I believe Expedia should investigate this property, as the room conditions and the lack of assistance during extreme heat made this an unacceptable stay. I am requesting that Expedia review this case and consider appropriate compensation.