Not a luxury segment at all. Just a better middle class, mass tourism and overpacked hotel.

Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.

Simply beautiful

Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.

Amazing hotel, family friendly with exceptional food.

Dieses Hotel ist ausschließlich für Familien mit Kindern oder junge Paare. Die Anlage ist riesig und eigentlich recht schön, aber es ist ein Gefühl wie im Freizeitpark.

I'll start by saying the staff at the hotel are the nicest and most accommodating I've ever come across. This property is most certainly NOT a 5 star luxury resort. It's a 4 star at best and there's nothing luxury about it aside from the one pool and the sunsets. The room that I was originally assigned had a sexy shower situation happening, shower was separate from actual bathroom but was in the bedroom / living area with 70s fringe curtains, cool if you're vacationing with your partner but if anyone else it's just weird. Got moved to another room the next day and yet again another strange shower situation, separate from bathroom again with clear glass so anyone can watch, just a weird thing to do design wise. We lived with it because I didn't want to go through the hassle of moving rooms again and getting another disappointing room but guests needs were not top of mind when designing the layout. Rooms/decor feels dated, a little weathered but mostly well maintained. Getting a lounge chair in the one cool pool is like the Hunger Games - families occupy the space from 8am. They should really designate the 2nd pool as kid pool. Floaties and donuts and kids screaming doesn't feel luxurious. I was extremely disappointed considering what it cost to stay here. If it wasn't priced as if it's a 5star it would be fine. Mediocre experience all in all.

The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)

We had a lovely week at this hotel.Some excellent dining options, our highlights were the Asian restaurant and Agreco farm dinner. Hotel staff were very welcoming and happy to help with any enquires. We would definitely love to revisit in the future.

Exceptional resort. The staff is outstanding, very attentive to the needs of the guests. Although it is an all inclusive resort, it should be noted that room service is NOT included as an all-inclusive benefit; you will have to pay for it.

This is a half-renovated hotel being marketed as luxury. In fact, its previous name is still visible throughout the premises, and in some cases hastily plastered over with a sticker. We booked one of the cheaper rooms, but were surprised by how poor the quality was. The mattress was terrible — we could feel every spring despite both of us weighing 80 and 50kg. The pillows were extremely lumpy and felt like they were filled with cotton balls. The air-conditioning in the room was useless as you are unable to control the temperature, only the fan speed. The room was always warm. After I asked them to look into it, they promised that they had already sent someone who had “fixed it”. But it felt exactly the same after which left me feeling like I had been lied to. The shower temperature was so cold that we weren’t able to shower comfortably in the mornings despite how warm the room was. Just ducking in and out of the water despite the temperature being set to the warmest. I appreciate the cold water in the afternoons but being able to summon at least room temperature water would have been appreciated. The giant lamps on the two bed side tables took up 99% of the room of the side table thus defeating the entire purpose of a table. They also used the only electricity plug leaving us with either nowhere to charge our phones or no light. Because besides the side lamps there was no ceiling light, just a terribly wobbly floor lamp incapable of lighting the room properly by itsel

Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.

Absolutely beautiful property with breathtaking views of the see couple that with unmatched customer service you get an overall unique and memorable experience. Food was great too.

Excellent hotel

We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.

I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.

Es gibt nichts aufzusetzen. Das Personal ist sehr lobenswert. Einzigartig.

La classe au Palace 😎 Ras

Wahnsinnig leckeres Essen. Super freundliches Personal. Sauberkeit top, überall.

Wir waren sehr enttäuscht von diesem 5Sterne Hotel! Schade… Wir haben ein sehr sehr lautes Familienzimmer im EG direkt neben dem Staff Room. Dort haben sich jeden Morgen ab 7Uhr sämtliche Putzfrauen getroffen, um ihre Wagen zu packen, mit denen sie dann unter ohrenbetäubenden Lärm in Ihre jeweilige Etage verschwunden sind. Natürlich wurde sich dabei lautstark unterhalten. Wir haben so etwas wirklich noch niemals erlebt und baten deshalb um ein anderes Zimmer. Ich hatte den Eindruck, wir wollten ein Upgrade ergaunern, das Gegenteil war der Fall. Wir hätten jedes, auch kleinere RUHIGERE Zimmer genommen. Leider wollte man uns bis zuletzt nicht helfen, da das Hotel angeblich komplett ausgebucht war. Wir sind froh, wieder zuhause zu sein, wo wir nun wieder in Ruhe schlafen können. Des Weiteren fanden wir den Service absolut nicht einen 5Sterne Hotel entsprechend. Bis auf einige wenige bemühte Kellnerinnen, waren alle desinteressiert, recht unfreundlich und vor allem lahm! Das Essen war weitestgehend langweilig und nichts besonderes. Leider findet ein Kinder-/ Sport- / Abendprogramm so gut wie gar nicht statt. Die Strandsituation ist äußerst schlecht. Die Pools dagegen sind sehr schön, allerdings war nach 7Uhr kaum noch eine freie Liege zu bekommen. Auch das müsste ein 5Sternehotel besser im Griff haben. Wir werden sicherlich nicht wiederkommen. Sorry!