The facilities were not well maintained. However, the room cleanliness was very good, and housekeeping did an excellent job. The front desk staff would benefit from additional training in customer service. When I made a simple, general request, the front desk staff responded that they could not accommodate it. When I explained that such basic requests are usually fulfilled when possible, I was told, “We have 101 rooms and we don’t have to meet everyone’s request.” This response felt dismissive and reflected a lack of customer service training.

I stayed for 4 days. Didn’t get a chance to dine-in, so not sure of the restaurant. The staff was friendly and helpful. It’s walking distance from the city center and all its attractions. There are some nice restaurants nearby. It’s easy to catch an auto from the front of the hotel. The location is slightly sketchy.

This was my first stay at this property. The location is terrific for meetings in central Trivandrum. The property itself is great for a business traveller. The breakfast was excellent with a wide choice of both local and national favourites. The staff were unremittingly friendly and helpful. I would highly recommend.

Overall good

One Rude staff but property itself was great

Average property ,need lot of updation .Saw riches in the bathroom .Furnitures are worn out .

Comfortable stay with breakfast and service. Only wish the -bathroom was larger and the toilet seat better placed. -The AC control was better

It’s an ok budget property for urgency and within budget limits

Outstanding staff's

An Excellent hotel with good service I have no bad remarks All ok and good

Amazing we have stayed with them in Goa earlier and would like to stay with them at first possible opportunity. I wish they have more locations

Air conditioning at the hotel lobby was switched off at night. Room was spacious but very basic. Bathroom shower was not kerbed and most of the bathroom floor was wet after a shower. Toilet paper was completely wet as it was located close to the showerhead. Carpet along the corridor had a bad odor and was worn. Breakfast was not appetizing.

Staff was friendly and helpful. Room was a bit smaller than expected. Not much space available for extra bed. Breakfast buffet was good.

Rooms are way too small. They are worn out in places. Bathroom is claustrophobic. Property needs serious maintenance. Staff seemed too busy to attend to people. A little courtesy would have helped. We had to carry all our luggage up on our own without any help. Checkin process took a lot of time with too many questions.

Good, clean, modern room. Food was good, small but ok gym. Lobby was ok.

Clean rooms, very friendly staff, helpful. The thing I liked the best though is the authentic North Indian dishes in buffet and even on order. All-in-all had a pleasant stay experience.. good and recommendable.

Was a short stay (hardly 12 hours) Checked in at around 2:00 PM and checked out at about 1:30 AM. Was here just for Padmanabhaswamy darshan. Hotel staff wasn't much aware about darshan tomings procedure etc. It would be better if front desk staff is mafe aware of the same so that when guests need info for darshan, the staff can provide the same. Google doesn't always provide the full picture. Second thing is charges for airport drop were too high. Almost twice of what some local taxi operators charge. Overall it was a comfortable stay.

Nice,comfortable stay,pleasent staff,clean rooms,good food...

Friendly and helpful staff Buffet meals verse tasty and well presented Crude workmanship of bathroom floor Generally clean but could do with a bit of maintenance such as painting scratched cupboard edges Otherwise the room was good

not very friendly front office. Had issues with the kind of ID cards they accept. Kept saying they have their own rules for everything. Gave us smoking rooms by default, offered to spray room freshner when complained! Bath did not drain well. Bath also had glass wall - not great when sharing room with a colleague. Most importantly, little things didnt feel good - the finish of the rooms, poor/no room service, pretty sad breakfast quality (good spread). Pretending to be an American hotel with minimal hotel staff - but that doesnt work when other things dont work. In summary, very poor value for money. Other hotels give more!