Great location, very comfortable Japanese style room. Kind and helpful staff, punctual shuttle service to/from the ferry terminal.

部屋にお風呂もあって、ホテルの方の接客もこちらを先回りする配慮で、本当によかったです。

清潔な部屋、良好なスタッフ対応でした。

Staff were very professional and helpful. Best service we have received in Japan. Proximity to the shrine was excellent. The keiseki dinner was fabulous.

部屋と夕食は良かった。朝食は、もう少しバラエティあると満足。 朝・夜のガイドツアーがあるのも良いと思います。シャンプーリンスの質をもう少しあげて頂けたら満足。ラウンジのドリンクにアルコールあれば、最高。夕食時に注文したハイボールも薄くなくて大満足。部屋着が浴衣以外の人がいてそっちが良かったので、私達には案内なく残念。

From the moment we checked in, the staff provided a thorough orientation in fluent English. They personally escorted us to our room and gave a detailed introduction to the facilities. The room was spotless and the soundproofing was excellent, ensuring a peaceful stay. What impressed us most was their exceptional personalized service. Due to our private itinerary, we needed to catch an early ferry at 6:40 AM. Although the hotel’s standard shuttle service starts at 7:00 AM, they specially arranged a private transfer at 6:20 AM to get us to the pier on time. Overall, it was a fantastic experience. If we visit Miyajima again, we will definitely choose this hotel to try out different room types.

Many restaurants and shops nearby, just be careful as many do close early

部屋付き露天風呂最高です。赤ちゃん連れで宿泊できました

客室への案内や食事の担当を2日していただいた竹中さんがとても丁寧にもてなしてくれて本当に良かったです。料理も素晴らしく、とても良い記念になりました。お世話になりました。次、旅行に来た時もまた宮島グランドホテルに泊まりたいと思える宿泊でした。

3歳、2歳の息子と妻と4人で宿泊しました。 予約した時から息子の食物アレルギーの件で何度かやりとりをしたのですが、とても親切に対応くださいました。 館内の綺麗さ、お部屋の清潔感、立地のよさ、送迎サービスなどはもちろん、スタッフの皆さんのホスピタリティの高さがものすごかったです！！ 夕食、朝食共に地元の食材も使われておりとても美味しかったです。 サービスがいい、食事が美味しいなど素敵なホテルはたくさんありますが、スタッフさんがここまで素敵な方々が揃っているホテルは初めてです。 まさに感動品質でした。 大人だけで来ても、子連れでも心身ともに癒されるホテルだと思います。 日頃口コミを書くことのない私が口コミを書いているのが全てです！ ありがとうございました。とても良い思い出になりました！また必ず行きたいと思います。

Excelente

Wonderful relaxing stay on the island.

Great room, upgraded to the outside soaking tub & shower room Wonderful experience..

清潔な室内、スタッフの方も親切で、お料理もとても満足しています。 また、館内に装飾されている、木目込み人形がとても素敵でした。 また、是非お世話になりたいと思います。

Good access to amenities. As English tourists disappointed that we were not allowed to have breakfast or evening meal in the hotel restaurant .we were told that the hotel was fully booked and could not cater for all the residents. Very expensive for what was on offer

This hotel was amazing! Perfect location, room had a private onsen on balcony which was really awesome, food was delicious. Loved it and wished we stayed longer!

We had a wonderful stay, staff were friendly and helpful, the room was amazing and overall this was the highlight of our time in Miyajima. I would recommend Miyajima Grand Hotel Arimoto for anyone visiting Miyajima - this was a fantastic experience.

This property is a beautiful location - walk to the ropeway, shops, beach and all else in Miya-jima; We had a huge room because one in our party cancelled last minute; we had a large family suite which could probably sleep 6; A living room area was nice to relax; on the balcony, a private hot tub, cold plunge and sauna completed the private spa; a public hot springs bath also on site - very private; no fitness center; Our room was brand new and spotless; It was very pricy, but was like having a full apartment; you might also get a smaller room with a view for cost savings; I recommend including breakfast and dinner in your reservation as many restaurants in town are fully booked; There is a lovely coffee/snack room overlooking the beautiful gardens; Bring Google Translate and you will do well communicating; We used the luggage forwarding service and traveled very light to return to the ferry, JR train to our next destination; if you’ve not used before, highly recommend. Georgous property and room!

Room was a classic Japanese tatami room. Big enough for 6, but there was only 2 of us to enjoy. With our own private ofuro as well as private attendant at.all meals.we had the best time.

Staff was very courteous and addressed all needs. Room was clean and as pictured/described.