What a fabulous Riad. From the moment you walk in you are greeted like family. You are served tea and pastries in the courtyard for the check in while your bags are taken to your room. We had the suite w/ terrace overlooking the courtyard which is a beautiful room. The entire staff are always available to help you and usually anticipate what you need before you ask. Great breakfast included every morning. Dinners in the restaurant are excellent with huge servings. Just can’t say enough about how special this Riad is. Want to say thank you to all the staff but a special thank you to Mohammed and Hakin who took care of us morning to night. They made my granddaughters birthday one she will never forget. Can’t wait to return. James Kluth

Lovely place to stay, great staff. Good location for exploring the medina and all it’s attractions.

Perfect. Vibe, Staff, Hospitality, Breakfast, Tidiness +++

The staff working there could not be more helpful with anything you needed. The breakfast were good, buffet style with an omelette making station. The location was as described in the heart of the Medina, the Taxi drop off point is approximately a six minute walk to the hotel (Riad), you are met at the Taxi drop off with a representative who helps you with your cases. It all works well. Our only gripe and recommendation is that you DO NOT stay in our room number 1, (named Habib). As it fronts directly into the atrium where you have your breakfast and dinner, for one of a better expression, the hotel reception area. Very noisy in the morning and evening till about 10pm ish.We spotted some lovely rooms there and maybe should've asked to change. But we didn't. Our loss. But the staff and managers were excellent and helpful.

Veldig fint!

Det va dåligt tryck i duschen

Excellent customer service and lovely family friendly rooms! We stayed as a family or five and had enough space in the family room to move around. The only downside was the poor ventilation in the rooms however I appreciate that this is a very old building. Regardless, this day exceeded my expectations and I will definitely stay again.

Nous avons passés un séjour vraiment au top au Riad Karmela. Tout était parfait du début à la fin. Le personnel est au petits soins avec une mention spéciale pour Amine qui nous a fait nous sentir chez nous dès le premier jour. Il a été de bons conseils et à montrer beaucoup de bienveillance tout au long de notre séjour en famille. Notre plus jeune fils a même eu du mal à le quitter. Nous avons fait une excursion proposée par le Riad dans la vallée d’Ourika au top, notre chauffeur et notre guide Khalid ont vraiment été super. Le restaurant, le petit déjeuner, la chambre … tout est juste incroyable bravo à tous, nous repartons pleins de souvenirs et nous reviendrons avec grand plaisir.

Tout était impeccable ! Personnel au top et l’endroit est merveilleux

Everything was exceptional! Staff were amazing and for celiacs, they have a full gluten free breakfast with Schaefer products (bread, crackers, digestives, rice cakes!). You can’t miss with this excellent Riad!

We had an absolutely wonderful stay at Riad Karmela. The staff, including Fatima Ezzarha, both our drivers, everyone working at breakfast and generally around the hotel were so kind and hospitable. They went out of their way to make sure we had a comfortable stay and support with delayed baggage and our very curious young son. Fatima Ezzarha, who had her hands full multi-tasking the entire time we were there, was so calm and helpful - she made us feel like we were the only and most important guests in the hotel. We've stayed at many riads in Marrakech and the breakfast is stunning and absolutely unrivaled. We will definitely be back!

I booked a family room at Riad Karmela and they sent me to riad Karmela princess instead which is their sister property across the alleyway. They didn’t explain why and it was out last day in Marrakesh so we didn’t have time to deal with it and accepted the room. The room was spacious and clean but it had a horrible sewer smell coming from the bathroom. Breakfast buffet was surprisingly really good. Besides the horrible smell at the room the main issue with this property was its location. At night we had a really hard time going back to the riad because 4 of the main gates at the Medina were closed. We have stayed at a different part of the Medina and never had this issue. This part of the Medina felt a little more empty and unsafe. When we were trying to go back to our hotel after running into so many closed gates we ended up falling for one of the scams of a “friendly local” showing you the way back. He did show us the way but became aggressive and started yelling demanding money. Glad we only stayed in this area for one night.

Excellent staff and service. We reached around midnight after a long drive through a storm. After check in, staff offered refreshing tea and dinner and did not charge us. The staff provided fresh fruits, dates and nuts and several water bottles daily. Breakfast was good but same every day.

Riad Karmela – A place that truly looks after you I stayed at Riad Karmela during my time in Marrakech and couldn’t have chosen a better base. From arrival to departure, I felt genuinely cared for — not as a booking, but as a person. The staff are exceptional: warm, attentive, and quietly present without ever being intrusive. I travelled solo and felt safe, relaxed, and supported at all times. A special mention must go to Fatima, the manager. She is outstanding. She upgraded my room without me asking, regularly checked in on me, offered coffee with genuine kindness, and made sure every detail of my stay ran smoothly. Her professionalism and warmth set the tone for the entire riad. Airport transfers were seamless, and both the driver and the young staff member who assisted me were respectful, reliable, and caring. It says a lot about a place when every member of the team carries themselves with pride. The riad itself is beautiful, peaceful, and perfectly located. After the energy of the Medina, returning here felt like exhaling. Riad Karmela isn’t just somewhere you stay — it’s somewhere you’re looked after. I would highly recommend it to anyone visiting Marrakech, especially solo travellers. I will definitely return.

Ras

Great stay in the soul. Very serviceminded staff

Riad Karmela was an excellent choice for our Marrakech stay. Right in the centre of the medina so an easy walk to all the main souks and sights. Our room was clean, breakfast was tasty and all the staff were super helpful - would stay here again if we are ever back in Marrakech.

Ghh

Everything was fantastic. The customer service was wonderful, friendly and very helpful. Location was spot on, in the heart of the souk. Highly recommended.

Great place to stay in Marrakech. Real Riad experience. Great food and service.