The staff at this hotel is among the most unfriendly I have ever encountered. There seems to be no concept of customer service whatsoever. At every moment, you get the feeling that you are bothering the staff simply by asking for assistance. The hotel itself is stunning. It is a beautiful 1970s brutalist building with breathtaking views of the city and the potential to offer an incredible guest experience. Unfortunately, the attitude of the staff completely undermines it. The most frustrating example occurred when we asked reception to help us arrange a taxi, as there is no Uber or Cabify service available in the area and we were unable to book one ourselves. Our train to Madrid was departing in 40 minutes. The taxi took more than 30 minutes to arrive, and we ultimately missed our train. What was most disappointing was not the wait itself, as we understand that taxi availability is beyond the hotel’s control. Rather, it was the attitude of the reception staff. We were simply asking for assistance with arranging a taxi, yet it felt as though we were making an unreasonable request rather than asking for a basic service that reception is there to provide. In the end, you come to such a beautiful place, with stunning views of the city, hoping to relax and enjoy a pleasant weekend, only to find yourself affected by the negative atmosphere created by a staff that consistently makes guests feel like an inconvenience.

Quarto bem amplo e limpo, hotel com vista deslumbrante, mas afastado do centro da cidade. Tivemos um problema com o valor da conta do restaurante, mas tudo foi resolvido.

Beautiful and big hotel. Nice balcony. Amazing views from everywhere. Easy parking. Good restaurant. Bed and pillows were not super comfortable however. High class. Not too far from city center.

Hotel espaçoso, com ótimo cenário. Estava com carro e foi ótimo.

This parador is a lie away from the centre. It has amply free parking and the rooms have an amazing view of Segovia. There’s a decent restaurant on site. It’s a fair hike into town so you’re either cabbing or driving; there’s plenty of paid parking in the underground lot near the Aqueduct. My only quibble is that given the onsite café only opens from around 11.00 or later, it would be nice to have a coffee machine/kettle in the room.

The hotel, the location, the cleanliness and the friendliness of the staff was fantastic! I just wish that the swimming pool outdoors and indoors were open all day long.

Clean

Amazing location up above the town with great views of the churches and aqueduct. Parador very busy so we couldn’t eat in the restaurant until late. Better to book ahead

The bed was very hard, shower was very average, in general the room was long overdue a refurbish

Great location on the edge of town, on site parking. Interesting modern building with an outdoor pool.

Ha sido una experiencia muy agradable.Sólo estuvimos una noche pero :las vistas inmejorables ,la habitación confortable,la piscina recomendable y el personal muy profesional. El regalo del libro para el niño, de paradores,un detallazo.

The restaurant leaves much to be desired. My steak was on the tough side and at least 1/3 was fat. As far as the breakfast buffet, that was even worse. The place was understaffed, you literally have to get up and chase down a waiter to order your eggs which once they arrive are stone cold. The bread products everyday are stale, dry and tough In short the hotel’s gastronomy is very disappointing experience right down to the wobbly, useless bamboo prongs at the breakfast buffet.

Todo perfecto, si tengo que poner un pero es por la variedad del desayuno que era bastante limitada en variedad pero no es un problema tampoco solo una apreciación

Staff outstanding. No AC but they provided me with a fan. Food exceptional. Only criticism is no tea or coffee making facilities for the morning and we had a long drive to Santander and didn’t want to stop for breakfast. Waiters and reception staff were fabulous. Sort out tea facilities and it will be perfect.

Localização espetacular (vista), ótimas acomodações e restaurante

Mostly a good stay however we found the breakfast a little disappointing and the lack of tea/coffee facilities in our room unusual .

Excelent location, comfort and personnel

Stunning view from the room balcony, spacious and clean room

Lugar muito bonito, poscina interna aquecida e bem grande!!!

Great view, room is a little bit outdated. Staff is nice.