Dinner dining was nearby, as was entertainment. Breakfast was incredible, there were so many options to choose from, and it was delicious. I would have liked to have had real oatmeal, instead of instant, but I loved having real plates, glasses, bowls, and silverware. We would definitely stay there again. The highlight for me was the lovely young lady at the front desk, Kiara, she made my day. She was so friendly and helpful. I'm so glad I chose to stay there. I wish we could have stayed longer. Thanks, Debbie

They are always the very Best!! very customer service friendly, will upgrade your room without asking You, Nothing is ever an issue! They make things happen with a smile and always super friendly! Love them there!

I booked this hotel, literally as a last-minute resort for a family trip for my children and myself, and I'm SO glad I did. The receptionist, Kiara, was so hospitable upon check-in and throughout our stay, as was two other gentlemen that were present at varying intervals. As far as cleanliness, the hotel, including the lobby and rooms were spotless. We did have a mishap with one of the elevators when we arrived, but opted to use the stairs for a bit, until the lift was serviced. The shuttle was also a major convenience, offering drop off and pick up service to and from the airport and many locations in the surrounding area. The rooms were very modern, and the amenities were perfect. The kids and I agree...we would definitely stay here again!

Old and dirty

The staff seem like family. I was welcomed by everyone and felt so safe thank you

No air conditioning! It's 6 am and 78 degrees in my room! The staff doesn't care. Apparently it's been an issue in a lot of the rooms for over a year, but it hasn't been repaired. Also there's a constant smell of mold throughout the hotel, especially in the hallways, but also in the room. Public areas look great and are cool, but not the rooms.

I always stay at this Element when I have to come the DFW area for work. The staff are always nice and the happy hour at the end of the day is alwways great and accommodating. One time, I came back to the hote tired from a long day and I saw that I had just missed happy hour because the bartender was already packing up. But when he saw me, he pulled out two cold beers for me to take up to my room to enjoy. The location is also great because it's close to the major highways, near good food (and variety of choices) and also close to the airport. Highly recommend it!

Everything was good!

Our room was big but gross. We didn't even want to sit on the couch, hair in the shower (not just a little), dirty floors and baseboards, just yuck. The hotel was not full and we had a connecting room. First of all, the lock was not locked and second, they put someone in the room around 11pm that was so loud and obnoxious that we didn't get any sleep, even with the door to bedroom closed. The surrounding around was not walkable and the "airport" hotel was not close to the airport. Won't stay again. The employees were nice and helpful.

Very clesn

Nice room

Needs attention to details in the paint and overall conditions.

There was an unpleasant smell throughout the place. No one at the front desk at 6:30am, needed info for airport shuttle. Found out desk clerk was driver for shuttle so he was gone from front desk, No one was there to take over. Just seemed a bit strange.

Excelente place

Nice staff

Nice hotel.

The Element Hotel was great. Great service, great location, great staff, friendly staff, very clean room with everything you need including dinnerware and silverware. I rate this hotel a 10 out of 10!

First day front desk staff was significantly more friendly than end of our stay staff. The breakfast was good, way better than most hotels, and the staff that supported that we great. They do need do not disturb signs as they started knocking at 9:30 for a total of three times by 11. I understand they want to get at their job as quick as they can but there were no do not disturb signs and checkout was noon

The Element Hotel in Irving was absolutely amazing. All amenities were spectacular and the staff was helpful, polite and made me feel at home. 10/10 would recommend.

We drive an EV. We paid extra to stay here because they advertise as an accommodation that they have EV Chargers on their website and Hotels.com I even called to confirm that they had EV charging, and they said yes. I drove the whole parking lot...NEVER saw a charging station. I finally asked the front desk clerk to show me where it was...he just kept pointing in a general direction and said unfortunately, there was a car parked in front of it. He didn't say that it hasn't worked in years etc. they just tried to stick with the script that they have EV charging as he began to give me directions to a charging station 10 minutes away. SEE MY PIC. I asked if he could just cancel my reservation so that we could find another hotel with charging and he said..."Sorry I can't because you pre-paid for the room. I've NEVER seen a "charging station" this old. It didn't even have power cables on it. Took us about 2.5 hours going around town, and finding available chargers and get charged up. In the morning, I asked for the manager... conveniently NOT available. The front desk clerk told me that that charging station was about 14 years old and hadn't worked in years! What!?!? The front desk clerk said she would pass on my complaint to the manager. I asked if there was anything they could do for me because of the situation stating verbally over the phone and on their website...they did not do one thing to make this right. BEWARE! Hotels.com should make them remove EV Charging off website.