Penilaian & Ulasan Keseluruhan La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area

It need some remodeling. Even the front desk ladies. Don’t be rude for no reason and have a hotel where the room floor is soaking wet from the AC. The bathroom locks automatically. The front door doesn’t lock. Got roaches in picture frames. The hotel is about 85 degrees. Pool is absolutely terrible.

I enjoyed my stay it was very comfortable

I didnt like the shabby breakfast

The absolutely rudest front desk staff I ever encountered. The hotel ran out of towels on numerous occasions and continuously skipped cleaning the room.

I was staying at the Laquinta inn for work. The hotel never had enough towels and I had to bathe with a large towel. Every time I had an issue whoever was at the front desk had an attitude. I requested my room be cleaned for 3 days fortunately on the 4 day some one finally came to clean. I would not recommend this hotel, the whole staff needs communication training.

Once an outstanding inn, comfortable, clean & top tier service has now been replaced with low level service, unprofessional employees, UNCLEAN rooms. My room had bed bugs!!!!!! Took pictures showed the night attendant & he offered another room. No apologies, no discount, no concern regarding the bugs or concern that I was an unsatisfied

Pillows extremely small, barely enough cover on bed, very rude first desk lady

The good: The building and grounds were nicely kept. The lobby and breakfast area were bright, clean, and inviting. Our King bed room had plenty of space. The bad: A king bed with three postage stamp sized pillows, for two people, made for an uncomfortable sleep. The sound insulation between rooms and floors/ceilings is poor.

Trim in the bathroom was being held up by painters tape. Even though we booked a room almost a month in advance, they gave us a disability room, so there was no tub and no lip on the shower, so water got all over the bathroom. There were no bags in any of the trash cans. The room smelled like it hadn't been air-ed out inna decade. Of all the places we stayed on our trip, this was by far the worst.

We had a wonderful stay at this hotel. The room was clean, updated, and had plenty of towels. It smelled fine and bedding was crisp and white. The area was ideal for our son’s ball tournament with several great restaurants and a target nearby. A very safe area. Easy check in and polite staff.

Stayed for ball tournament rooms were clean and ac ran good beds were some what comfy but made a lot of noise when sat on

Front desk clerk was snappy/ irritable, booked for the pool went to go swimming and was told that “they run things differently” so pool was closed early everyone was sent back to their rooms. There was constant running and stomping all night and well past 5:30 in the morning so could not get any rest. Room was missing trash bags, tubs drain stop was broke, appeared to have mold that was painted over.

Pet friendly

Enjoyable stay in a nicely unkept property. Breakfast was below average but the staff was great.

Friendly staff

The night front desk worker was rude. When we used the pool and asked for towels also when she was mopping the wet floor. If u don’t like your job don't work there.

First off .. phone didn’t work in room. Toilet leaked.. shower head barely worked water barely came out of the shower head. Bug on shower curtain… asked to be moved to another room didn’t have a double bed available so was stuck in the room for the night after a long day at baseball. Black mold under the shower pad in the shower…

Nice and quiet. Very clean and comfortable too.

The beddings had stains and holes, the ceiling was leaking, the towels looked used with stains on them, they had no blankets on the bed and were not able to provide one due to giving them all out, as I was informed. The phones in the room don’t work. No garbage can in the bathroom. The room was dusty. Hair on the bed sheets. There were like 4 or 5 bed sheets on the beds which were poorly made. Never again did will I stay there and I dont recommend. I was so uncomfortable. Kids running up and down the hallways. After not being able to refund me for the second night, I just left. I could not stay.

The infrastructure on this hotel is awful. We heard the guest above us all night long just walking around. Even in the hallways you can hear guest a walking above you. The breakfast was very minimal.