We enjoyed our overall stay in this traditional onsen inn. The lady who showed us to our room and explained how to make use of the onsen was very kind and helpful. Dinner was a special experience as was the Japanese breakfast. Our servers were attentive and very polite. It was helpful how they explained the dishes to us. I’m afraid, however, that the lady who intercepted us upon arrival was not so charming. Her attitude was rather brusque as she demanded us to face the camera without explaining that it was a thermometer. In fact, the front desk check in experience was below the standard of service one would expect at this price point.