The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.

II servizio e l'attenzione al cliente è stata molto apprezzata.

Personale, camere e confort di livello a 5 stelle

Parfait

Este es un gran hotel para quedarse en Napoles, en verdad lo recomiendo ampliamente. Solo un tema me decepcionó mucho, hice una reservación para la cena navideña usando un sistema de reservaciones The Fork, y al momento de llegar nos dan la mala noticia de que la reservacion estaba cancelada porque el restaurante del hotel "estaria cerrado", como estabamos hospedados en el hotel nos percatamos de que no estuvo cerrado, el verdadero problema fue localizar un lugar donde cenar en plena noche buena lluviosa.

A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return

Ottima soluzione per Napoli, personale molto gentile, camera confortevole, ottima colazione .

The rooms were not the best. The beds were terrible. Roberta was the only staff member who made the stay Somewhat tolerable.

Comforting room with good caring staffs

We love the breakfast foods, so many choices.

clean and staff are nice

The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.

Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa

Never found the gym.

staff is great, room was extremely basic. area around was safe at all. but naples isnt safe in general so it was relatively safer.

very beautiful hotel

Habitaciones pequeñas

Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.

The bed was uncomfortable, shower drain was very very slow .

Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1