Check in at the hotel was far to slow it took 50 minutes and started the experience off on the wrong foot however the young girl was very polite but just needed help. Surely the management must realise at check-in time they are going to be flooded with guests arriving and it wouldn't take much to put a few added employees at the desk for that initial hour. Overall the hotel was good and had no other issues.

Really enjoyed this hotel. Feels very modern, spacious & clean. Extremely comfortable beds and nice selection on drinks and food menu. Breakfast was great quality and variation. Very happy with our stay.

Lovely hotel but air con not working in my room. Team bought up a fan but not ideal given the heat.

Stayed here for the 2nd time. Reception and checking was t great. The check in lady was not very welcoming, mumbled through most of the checkin. Had a few issues where we had to change rooms twice. Staff were a little more helpful and granted comp breakfast for 1 of the 3 mornings. Room was clean upon checkin. However turnover didn’t happen on a daily basis. This would be appreciated. All in all the stay was ok. I’d go again next year.

Just a fantastic hotel

The room itself was nice, but if you want something more friendly I suggest looking at a smaller hotel, I didn’t find the hotel staff particularly welcoming.

Good stay; large family room, basic amenities though and a little tired (family room)

Everything was good

❤️❤️ bliss

Very good, clean and comfortable. Great location and lots of dining options and shopping areas. However, the room I was given was very far from the reception area and the walk was about 15minutes to my room.

Great hotel. Nice stay. Good breakfast.

Great service. Upgraded on arrival and given a warm cookie! Very clean rooms and comfy beds. Will be back!

Breakfast was lovely. Plenty of everything we wanted. Bit picky but staff at breakfast were very unprofessional. Greeter spoke to me without looking up from his screen. Pleasant enough though. Asked for a spoon and staff looked at each other before vaguely pointing to cutlery tray. Said nothing. just makes the difference between a good hotel and an adequate one. Poor training? Poor management? Overall stay was good.

Room wasn’t clean lack of anything in room couldn’t turn ac off on all night on top peoplewobdering around pound 3 am like party was going on 3rd floor breakfast was good .

Always a good experience!!! A entire city inside there

A

Decent hotel in need of more maintenance. Airconditioning broke after day 1 (of 3), resulting in a room temperature of 27 C. Not an isolated issue, as the second airconditioning unit in the family room also broke. Did not get fixed during our stay, got some fans instead. Breakfast is mixed, fresh fruit is nice, but ingredient quality of hot food, pastries, bread is pretty low. Personnel is general friendly and check in was particularly smooth and friendly.

Room clean, brilliant view ,plenty of places to shop and eat but staff were extremley rude

Great room really comfortable, bathroom clean, and breakfast with a view over the pitch. Really nice stay, will be back.

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