It was great

Clean

Room was clean, nice, upscale. View was beautiful. Breakfast was pretty but taste was average, not great. Front desk staff was monotone and short, not personable.

Excelente servicio

Had a casino inside

Clean rooms, we enjoyed the view and pool facilities though a booking was required to use the spa and steam room

Como siempre un agrado pasar por este hotel, aparte de las instalaciones de lujo , spa , todo el personal siempre dispuesto a brindarte una solucion cualquier necesidad. Tiene Todo en un mismo lugar .

Pool restrictions, and reservation

Was clean and very good.

Sin aire acondicionado toda mi estancia

Good

The pool was awesome, rooms were good

Good Hotel, the only that is poor, is the TV, small and really old

Hotel ja teve o melhor cafe da manha de Concepción. Hoje esta sem esse diferencial porem continua bom no tocante a conforto e facilidade de estacionamento

Great place to stay in Concepcion. Easy access to the highway that take you to Talcahuano, Penco and downtown. Having the casino and underground parking is a must. Breakfast is very good. I enjoyed the stay a lot.

The staff lack hospitality training. Almost impolite and rude due to lack of training and my expectation in a 5 star facility

Hotel cómodo situado cerca del aeropuerto, consta de buenas instalaciones, casino, restaurantes dentro del mismo recinto. Si bien es un buen hotel

The hotel was under renovation. No gym, no pool, only one elevator was functioning and there were materials and furniture everywhere. The check in was long and they made me wait until 3 pm to give me a room. Room service did not work. I left checked out 9/4 because it was very bad. I am waiting for a refund and apology.

En general bien excepto dos cosas: 1. Encontramos la cama dura 2. Al desayuno mucha mucha gente lo cual repercute en la calidad del servicio, los garzones se hicieron insuficientes

Todo bien como siempre.