Clean and comfortable room. Decor a bit tired and needing maintenance. Staff were lovely and helpful. Went on very hot day and the rooms were super heated due to glass windows in corridor. Would return but on a cooler day!

My stay was extremely disappointing. The bed was far too soft and provided no back support. I asked if I could change rooms or have the mattress replaced, but both requests were refused. As a result, I was so uncomfortable that I ended up sleeping in my car. The following morning, I also found ants in the toilet, which only added to the poor experience. The staff assured me that the manager would contact me to discuss a solution and how to resolve the situation. Three days later, I am still waiting. It appears that the manager is not always on the property, but regardless, I would have expected someone to follow up as promised. Overall, I found the lack of customer care and failure to address my concerns far more disappointing than the room itself.

The car park was next to hotel room was clean with coffee and also bottles of water. Nice selection for breakfast but not much selection for evening meal .But because the information in the room wasn't updated it said the restaurant was closed and didn't find out till the last night.

Lovely clean room clean and tidy Great Indian restaurant on site food is cheap and amazing Only issue is the soft drinks are very very expensive.

had an amazing experience with the service. Since I stayed at the hotel for an extended period, the staff took great care of me throughout my stay. Their warm hospitality, kindness, and support made a big difference. Thank you for your excellent service and help—I truly appreciate it.

Average but the shower was not the best and the breakfast options were limited …. Poor toaster and fruit options

Weather was gorgeous in coalville hotel was near the venue we were going too.staff were very helpful and really polite. Bedrooms were really clean. Car park great. Already booked for next year.

Some of our rooms were a little tired and one had had a visible leak.

Disappointing breakfast; lukewarm coffee, very slow toaster

Staff extremely welcoming and friendly lots of parking could have better options for breakfast eg different prices like for example beans on toast or eggs on toast not all the same standard breakfast prices

Good value for money, reliable hotel. Stayed many times. Staff are great also

Excellent polite staff great food very pleased.will stay again..

Parking is great just a shame there is no bar or restaurant

Yes and Yes. 1 point. As an older person, my head is dropping to bits. I have a single tooth denture. Such thing is quite small. I tend to brush it under a running tap. Had I done this, there would have been a severe danger of it disappearing down the plughole and lost for ever (Cost £250). Because the plug mechanism is missing which leaves the drain hole completely open! (Room 5).

Room was always clean the staff were very polite and helpful

Room very dated. But clean. Window broken not able to close fully, so noisy night.

Yes on both counts

A lovely town centre-based hotel. It's a bit frayed at the edges, but the staff are friendly, the rooms are clean, and the price is reasonable.

Clearly pumping money into refurbing, as there was a lot of waste outside and smell of paint inside. Has to be done sometime. Pleasant staff and good room especially the shower. All for £46 for a twin. As a contractor working all round the country, if they were all this standard for this price Id be happy.

Everything was spot on.