Close to slopes, amazing room great buffet breakfast and shuttle service every 15 min to slopes and back is great addition.

V

Amazing facilities, friendly staff, great value.

Temiz biraz eski bir otel

Personeller harika ; her konuda yardımcı olmak için uğraşıyorlar. Çok da kibarlar . Odalar temizdi . Tek problem yarım pansiyonda dahi akşam yemeklerinde su dahil her içecek ücretli . Kahvaltıda da saat 10 olunca 3-5 dk içinde herşeyi topluyorlar

Öncelikle ön büro personeli ve bellboy'lar çok yardımcılardı. İlk geldiğimiz gün otelde ne İnternet vardı ne de oda telefonu çalışıyordu. Eşimin haftada bir yapması gereken iğnesi soğuk zinciri kırmadan Bansko’ya kadar getirdik. Otel odamızın buzdolabı ça lışmadığı icin ilacı resepsiyonun tavsiyesi uzerine lobi barın buzdolabına koyduk. 4 gun orada idi. Gidip geldikçe bakıyorduk orada idi. Sali günü aksam iğneyi yapması gerekn gun baktığımızda ise yerinde yeller esiyordu. Güvenliği çağırdım kameralara bakmak istedim. Güvenlik yardimci olacağını bizim odamıza gitmemizi ve bize geri dönüş yapacaklarını söyledi.barda çalışan Altan bey cok yardimci oldu. İnce ince aradık. Hatta o söyledi kameralardan bakalım diye. Biz odamızda iken 10 dakika sonra elinde ilac dolabın altina kaymış arkadaşlar dolabı boşaltırken dedi. Bu kabul edilemez bir durumdur. Cok pahalı olan ve o gun enjekte olması gereken ilacımız çalınmış ve kameralar denince geri gelmiştir. Ayrıca ilk gun bir odanın radyatörü çalışmıyordu ancak ikinci gun teknik servis duzeltebildi. Ama dediğim gibi o büro belli boy barmen Altan bey cok yardimci bir personeldi. Otel odalarının donanımı çok yetersiz, koltuğu, yatağı, yastığı, banyosu 5 yıldız ayarı değil tuvalet kâğıdı vs hijyen ürünleri çok düşük kalite. Kahvaltı iyi,otelin içindeki zenith restoranı pahalı ama çok iyi Bellboy Mustafa , kayak odası personeli harika,geri kalan her şey 3-3.5 yıldız kesinlikle 5 değil.

Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased.

The hotel and its location are great for the town as close enough to walk and far enough to be quiet for the children to sleep. Saw a lot of bad reviews about breakfast however one of the best European breakfasts I’ve had for a long time (and I travel 8 months of the year). The pool and steam were great after a day in the slopes and the VIP lift pass was very much worth the extra £. Bansko lift system needs an overhaul but I’m sure that’ll come with all the extra income. 2 minor hotel issues would be bad pillows and that the soundproofing not the best but not deal breakers

family odanın genişliği iyiydi, oda sessizdi, kahvaltıdan memnun kaldık, kapalı havuz güzeldi. ancak odamızda wifi bağlantısında sorun vardı. konaklamamız süresince söylememize rağmen ilgilenilmedi. Wifi yi odada kullanamadığımız için mağdur olduk.

Fine, but not great. Our room included a broken shower door (large sliding glass was off track and hanging dangerously). The breakfast buffet was in a windowless basement, with a coffee machine that was broken and leaking water all over the floor. The staff was not friendly; they did not explain amenities at check-in, and when asked basic questions, they were unresponsive and curt. The lights in one elevator lobby were broken, so waiting was very dark in a tight space. The room was large, but basic noises from adjoining rooms could be easily heard through the walls. It was clean overall and the public areas were well kept, but it is just average in every way.

Nice

I found the Premier to be a very nice resort with good amenities.

Très bel établissement. Bien situé. Environnement magnifique, entouré de montagnes.

They tried hard to be a high class resort. And they were close. But there were lots of little things that didn't quite make. Examples include a fitness room that wasn't open until 9 am, or living room TV that didn't work at all.

Dated, not 5 star, friendly staff, bad breakfast

It was ok but too old and like pic

Things we liked: - amvrosia restaurant- very good food - the bar - the spa, except the pool - good personal Things we didnt liked: - the heating system of tge hotel is electrical. ls noisy and not working too much. It was cold in the room, even if we let it worked during all nights. - the pool is small and need some amenties

Great location, good food, large breakfast buffet and lovely staff.

Perfect location, lovely staff and nice amenities.

Séjour l'été, en couple Les + : Chambre spacieuse, lumineuse et confortable, bon petit déjeuner, piscine extérieure, parking extérieur à proximité, proche du centre ville Les - : spa n'est pas très bien entretenu (1 sauna et 1 hamam ne fonctionnait pas) et ferme tôt (19h), globalement l'hôtel aurait besoin d'un bon rafraîchissement