We had to move rooms at midnight due to no power in sockets and got a poor room instead and no discount offered at

Excellent room, lots of space.

Staff were really friendly and worked hard to ensure we had a comfortable stay. It’s a nice hotel, and while hotels in Bournemouth do struggle with upkeep, it’s clear the Orchid really try. It was a little chilly, but they did provide a heater and the important parts such as the clean sheets, big fresh towels and a clean modern bathroom were all immaculate. Breakfast was good and having a nice bar on site to relax was a great addition!

Parking was a breeze. Lovely hotel. Looking forward to our next stay

Personnel sympathique et très efficace (spécialement la manager) qui permet de compenser les nombreux manquements. Le petit dejeuner n'est pas à la hauteur d'un 4* : pas assez tôt et pas à l'heure, pas de jus de fruits frais, pas de pain frais (uniquement pains en tranches), choix de produits restreint .Pas de notice d'information dans les chambres (comment joindre la réception, room service ...).Musique du bar trop forte en journée (la chambre se situait au dessus). Bien que rénové l'hôtel a un aspect general (extérieur et intérieur) vieillot et mal entretenu.

The room was grubby and the beds were uncomfortable. Mouldy bathtub, bad cleaning job all round, stains on lampshades, floor and chairs. The child’s bed was not possible to sleep in as it was all springs poking through. Needed a duvet to make it suitable. Dinner was, surprisingly, outstanding and waiter in restaurant saved the day.

Average stay. Apart from being in a room next to a walkway door thats slams everytime someone walks through which constantly kept waking me up every few hours and at times was so loud it can feel like someone is entering my room.

We loved our stay here the staff were amazing especially David ! Thank you for a wonderful few days

Lovely location and hotel! Clean throughout and friendly and helpful staff. The only down side I would say is the mattress was a bit on the solid side for my partner and I. Apart from that, it was a perfect place to stay!

Website stated water bottles provided, so didnt bring water. I asked where the water was and got told we dont do that. Lift "out of order" saw staff using though. Air con broken dirty stained carpets far from happy

Transport,dining options

Very nice hotel, very friendly staff and clean comfortable room

Cob webs on the walls. Small room with the air con not working. 3 of us one being a baby squeezed into a tiny room no offer of a crib as it wouldn’t fit. Lift not working. No offer of assistance with luggage and push chair. £15 for parking even though it’s their car park. Young girl working resturant and bar was polite and the location is 5 minutes from beach. I’d never stay here again.

We had a really good evening meal there,with a very helpful member of staff.

The reception looked decent. However it was just facade on an extremely disgusting hotel.

We ate at the hotel both evenings during our stay and the food was excellent. Great quality, good portions and very good value. Our waitress, Valentina was a credit to your company, very polite and helpful.

Didn’t like that you have to pay for parking on top of your cost for the stay

Quiet roomy and in a nice location

The breakfast and the AC make a difference in comparison to other hotels in the city. The room has space and is well distributed for comfort. There are spaces to chill out too, and it is very close to the beach. I recommend this hotel.

Nice place, great location for central Bournemouth. Everything walkable. Place is clean enough, friendly staff, it’s needs a little love in places but nice overall for a short weekend stay