A unique experience. The high level of food preparation and delivery was excellent.

Staff could do with a little more training! History of the house could be better documented? Garden care could be better, just a little bit fluffy round the edges! Overall a wonderful house just needs a little bit more tlc.

Great stay. Staff attentive and welcoming. Beautiful hotel. Highly recommended.

Won’t be coming back. Sadly this amazing building and grounds needs lots of investment and love. Gardens overgrown and need to be cared for. Service so poor. Staff not trained. Curtains and cushions in room torn and shredded curtains. At dinner staff who took order after waiting about 20 minutes and needing to ask to see menus, when finished first course came to table and asked what were we waiting for!! Hotel trying to have fine dining but service doesn’t make this viable.

Others have commented about the service and condition of the property. My room was wonderful and the estate is very interesting. It has tremendous "curb appeal" though a bit weak on some details.

What a wonderful location and the accommodation was top notch!!! The food was also awesome!!

I was very disappointed with my recent stay at this hotel. From the start, I was greeted by unfriendly staff. Fresh milk was advertised, but after checking in, none was provided. I went to reception to ask for it and was met with poor attitude. When I asked how long it would take, I was told “two seconds,” yet I waited 15 minutes for the tiniest amount — and it didn’t even seem fresh, just supermarket milk. The Wi-Fi was also an issue. The receptionist pretended it was connected, but in reality, it wasn’t — she simply selected a different network to make it look like we had full bars, without actually entering a username or password. This was done to two of our phones, which felt dishonest and insulting. As someone who wears a headscarf, I couldn’t help but feel her behaviour may have had a racial undertone. Breakfast the next day was extremely limited, with clear cross-contamination between meats, making it unsafe for anyone with allergies or dietary restrictions. The dining area was not clean — glasses and plates were visibly dirty. I also called reception four times from my room just to request water and ice, and no one answered or followed up. It was especially disappointing because the hotel building and surrounding area were beautiful, but the poor service and unprofessional staff completely ruined the experience. I would not recommend this hotel.

Food was excellent!! Absolutely en pointe. Service a little slow but super pleasant staff. Rooms were really pleasant ☺️- roomy, comfortable beds and plush. Attention to detail missing to some extent and in need of a little attention but if im honest its outweighed by the sheer fabulousness of the building ☺️

Dinner was disappointing-jerk chicken with no jerk and cod loin swamped by curry sauce.

Amazing hotel, with very interesting grounds and lovely views. It was quiet when I was there which was perfect. Would be lovely for a wedding!

Service in reception was poor. General service average. Food was good generally Breakfast was very good.

We had a lovely couple of nights at this beautiful hotel. Our room wasn’t ready until 4.50 pm which was a bit disheartening after a 3 hour drive and it was disappointing we were just offered a cup of tea and a sit in the lounge. This could have been handled better . The food was delicious, it was very quiet and beautiful lounges a shame there wasn’t anything to encourage guests to stay downstairs after dinner. The staff were very helpful and pleasant.

No staff at all. Didn’t get any breakfast on the second morning as no staff to serve. Took an hour to check in and nobody at the desk to check out either. Very disappointed

Our experience at this hotel was far from satisfactory. Upon arrival, there was no one available at the reception to assist us, and even when staff did arrive, they took quite some time to take us to our room. We had booked half-board, but the service was painfully slow, it took over 40 minutes just to receive a drink, and our main courses arrived two hours after we sat down, after being asked twice what we ordered. The atmosphere in the dining area was uncomfortable, with many guests around us loudly complaining about their meals. Throughout the meal, we did not receive a second drink, and I was eager to leave the noisy and chaotic dining room. The rooms themselves were clean and comfortable but could have used some dusting. At breakfast, we struggled to find a clean table and had to wait in the hall for about five minutes. The server mentioned she was on her own, even with a full dining room, which made the service even more frustrating. When it was time to check out, there was no staff available to assist, and trying to speak with the manager was impossible. Overall, it was a shocking experience, and I cannot recommend this hotel based on our stay.

Lovely hotel in beautiful location with great rooms. Needs more staff and hence service is lacking. Also could do with a decent bar as it would be an amazing place to sit and have adrink.

Lovely to stay at a true characterful property; very comfortable, great service, and the half board option was great value and delicious.

What did we like?...EVERYTHING Stunning location with beautiful views, amazing property taking you back to a more gentler time in days gone by, from the moment you drive down the driveway. The attention to detail in our room was impeccable and there was nothing that the staff wouldn't do for you. For a relaxing break away from the norm I can not recommend this place highly enough. Hubby & I will definitely be going back

Relaxed atmosphere throughout hotel. Food great, wine choices exceptionally good. Staff very professional and friendly, helpful (except reception). Room pleasant and spacious. In need of refurbishment but still a very pleasant place to stay.

Lovely building, delicious food at dinner, slow / slightly disorganised service from the restaurant team. Had to ask a couple of times for the wine list, the wine wasn’t overly cold, etc. Breakfast was average, food wasn’t great and the service a bit hap hazard. The room was spacious, a little tired and worn but comfortable.

Llangoed Hall is a beautiful magic place .