The Gran Hotel is an historical property. It badly needs updating/remodelling. My 5-night stay was marked by a serious leak in the bathroom, which management wanted to wait to repair. ( One substitute room could not be entered due to a faulty door.)There is clear evidence of management weakness, with many examples of employee turnover. Breakfast is ok , served in the hotel's basement restaurant but without much enthusiasm or smiles...no toaster in this restaurant. Sr Umberto, a bellman, was a bright spot..a nice man with more than 30 years' experience at the Gran Hotel.

Me gustó mucho

Good hotel I recommended

Good hotel but no a/c in the rooms though. Kind of dated but the breakfast was excellent.

.

Buena atención al cliente Pero en la habitación hace falta un poco de retoques

Beautiful property but the homeless in front of the hotel is scary after 10 pm …and the service at the cafeteria was terrible they don’t have idea how to treat the customers and the food was ok the eggs in the morning looks old and cooked by any server not by a chef so they have to pay attention on this part is very important for the reputation

Excelente! Fuimos recibidos por una muy profesional recepcionista, Diana. Nos explico todo sobre el hotel, las facilidades, y un poco sobre las atracciones locales y el area, con mucho orgullo de su ciudad. El hotel y su personal excelente todos. Les deseamos mucho exito.

Todo muy bonito ! El desayuno rico! La atención del personal excepcional

A coffee maker would have been nice

It was ok, pretty old hotel, a walking distance mall Could be a little challenging to walk after 10:00 pm in the neighborhood, people were nice at the hotel

Parking is free and secure always my go to place when in Perria

I like the customer service. Breakfast could offer more. Good area in the daytime.

Location was great. Breakfast was very good.

Nice friendly staff. unfortunately our room did not have A/C, And the bathroom door was just to old so there was lot's of water on the floor every time after taking a shower..And they plenty of vacant rooms and the girl at the front desk did not want to give us one.

Very convenient

Very nice employees

Air-conditioning

Very kind, very helpful. A very positive experience. Thank you for everything!

Basic Hotel. Good shower with warm water. No dining. Free parking of site with hotel voucher