We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience.

Et godt hotel med sublim service niveau

Poolside seating comfortable Clean decent sized pool Comfortable room Very clean

Nice hotel

Good hotel, fairly clean although the ants at breakfast on a couple of the days was off putting. Staff were friendly

Enjoyed my stay at the Cretan dream Resort and spa. Very friendly and helpful staff! We were well catered to. Amazing views, food, room and service!

The staff were so kind. I arrived after 10.30 and they had a wrap and a bit of salad to eat. The porter was helpful, explaining where everything was and how to use the room features. A beautiful resort.

Venlig personale, god mad, god udsigt. Havde ønsket lidt flere aktiviteter

Our 5 night stay at the Cretan Dream Resort was excellent. Nothing to fault about the Resort only that Stalos doesn't offer a great choice for evening dining and there isn't much of an atmosphere either. Hire a car for a short drive, 7.5km, into neighbouring Platanias for a wide selection of excellent restaurants, bars, shops and entertainment.

Beautiful hotel and great service. Everyone was very helpful and welcoming.

Struttura ottima, personale gentilissimo

Beautiful views! The hotel room was incredible, clean and comfortable with spectacular ocean views. Breakfast was amazing and staff was excellent, great customer service. Would definitely return, wish we could have stayed longer. 10/10 recommend.

Menu during daytime left much to interpretation...items not exactly as described

Large room Great food Excellent pool Spacious

The staff are very nice. The sun bed are abundant.

Excellent service

We had the best time at Cretan Dream Resort. Can’t wait to be back!

This was the best choice to start our Greece vacay! The property was very nice and every single person on the staff was a pleasure!

Situated on very busy road. Service generally very slow. Rooms clean but very dated.

The best hotel in Chania thus far. Nice infinity pool, good breakfast, comfortable room. And the best part was the courteous manage Elena. We were pampered and taken care of like we owned the hotel. Your search stops here.