とても良かったです！ スタッフの方も皆様親切でまた行きたいと思いました^ ^

はじめて利用させていただきました。有馬は何回か伺っていますが、今まで一番、よかったように思います。料理、接客、お風呂、非のつくどころなしでした。また伺いたいです。ありがとうございました。

和を感じながらゆっくりくつろぐことができました。スタッフの方もいろいろ丁寧に説明してくださり良かったです

Very traditional onsen hotel. Worth the visit, staff was great, food was great.

I absolutely loved the traditional Japanese room with the private outdoor bath. While it can only fit one person it’s so relaxing to be out there amongst the bamboo hillside. The hotel staff here really go above and beyond helping you with baggage, shuttle to the train station, explaining, and giving restaurant recommendations. The dinner unfortunately was full as I booked somewhat last minute. Some of the town restaurants closed up a little early on Saturday but the recommended izakaya was terrific. I didn’t need most of the amenities but everything was provided including some tea, coffee, and a kettle that I wanted first thing in the morning. Just wish I stayed longer to experience more of the town and the onsens.

建物自体はレトロな雰囲気で歴史を感じつつも、肝心な水回りなどはリフォームされており綺麗でした。 夕食はアップグレードをして黒毛和牛のすき焼きにしましたが、想像を超える量のお肉と野菜類で、大満足でした。 朝食も美味しく頂きました。 とても素敵なお宿ですが、階段が非常に多いので、お身体が不自由な方だと大変かとは思いました。

夕食、朝食共に美味しくいただきました。スタッフの方の対応も良かったと思います。

The staff was friendly, courteous and very helpful. Everyone we encountered was welcoming and intentional about being sure we were comfortable and able to enjoy every facet of this cultural experience.

Overall, the property was clean and well maintained, though the hallways felt a bit dated. The stay itself was comfortable, but communication could have been improved. I had clearly requested a half board plan with both dinner and breakfast, but only dinner was booked. While they did confirm dinner in their message, I wish the breakfast portion had been addressed more clearly to avoid any confusion. It may have been a language barrier, but better clarification would have helped.

Great stay, staff were incredible, excellent bathing facilities, highly recommend.

夕食•朝食共においしく、お部屋も広々として過ごしやすかったです！

Hotel isolé mais avec un service navette gratuit

a traditional onsen hotel. Comfy onsen. Thanks

Trevlig o hjälpsam personal

스파 편안하고 노천탕도 모두 좋았어요. 픽업되서 편하게 편의점이나 마을 내려갈수 있어요

スーツケースを運んでくれたのはいいのですが、そのまま和室の畳のお部屋に上げたので、衛生的日本とても気になりました。 キャスターで、公共の道や建物、外をゴロゴロひいてきたのをそのまま消毒もせずに寝室にもなる和室に上げると、菌が気になりました。 特定の置き場所が作る必要がありますし、アルコールスプレーも備え付けてほしいです。

Spa was wonderful. Got a shiatsu massage afterward dinner in our traditional Japanese room with tatami mats, futon, resting area, view of bamboo forest and private onsen. It was magical!

Very delightful stay at this onsen resort. Staff are very attentive and helpful. The facility was nice, clean and with relaxing vibe. The onsen was clean and relaxing. It is great that we could enjoy the golden onsen on permise. We really enjoy our stay here.

とても落ち着いた雰囲気で、スタッフの方々も親切な温かい対応が居心地良く、寛ぐ事が出来ました。お料理も大変美味しく頂きました。

個室露天風呂付きがとても良かったです！客室も綺麗でスタッフのみなさんも丁寧で優しくとてもリラックスできた滞在でした。