I will start with the bad. 1 parking, they tried to double charge me, once at the valay $30/day and again at the front desk $18/day. This fee should be included with the stay, and transparent. 2. Some of the staff were condescending, some were very sweet and helpful. The 2 free coffees at Starbucks is another weird conflict, you can get them at the same time but not at different times, but only when the morning shift is working, night shift is more accommodating and customer service oriented. Oh and the water bottles are at guest services even though they tell you to go to Starbucks false advertising. If you want to sit in on the Owners offers and are married you both need to be there. I find this odd,. especially if a couple takes care of their own finances and has prenuptial agreements. Overall the stay was very frustrating. THE GOOD. The room was clean and spacious, we had a Jacuzzi tub (it needed a step) and the view of the city was pretty amazing. I will never stay at a Hilton again, after this experience.