Penilaian & Ulasan Keseluruhan Sheraton Club des Pins Resort

I wish I had more time there. It was truly wonderful. The staff was friendly and amazing especially Louisa in the Club Lounge. The food is excellent. I am still thinking about the food. I also felt very safe and secure.

This hotel has several significant issues. Firstly, they require a 10,000 DZD deposit upon check-in, but they don't inform you that this deposit is specifically for late check-out. If you charge any food to your room, they will call you as late as 1 AM, insisting that you immediately pay the restaurant bill, which is highly inconvenient. The rooms are infested with cockroaches, and there is mold in the bathrooms. Additionally, the room service is extremely poor—you could be calling them around the clock, yet your requests may never be fulfilled. The best solution for this place would be demolition.

Infrastructure qui pourrait être extraordinaire totalement annihilée par un manque de management, de volonté, de rigueur et de compétence. 4 manques rencontrés systématiquement dans toutes les prestations de l’hôtel (Check in déborde, lent et indolent- piscine et abords sales - chambre mal entretenue et malodorante - cafétéria et restaurants complètement désorganisés)

Franchement excellent voyage

Needs a facelift.

Amazing management team.

Very pleased. Malek the general manager was a gem. Selma was quiet a lady. Made us feel at home.

Service loin des standings d’un 5* ou de la chaîne Mariott. Les - : L’accueil n’est pas à la hauteur (réception, bar au lobby), les chambres sont vétustes (cadre de porte qui ne tient pas), nous avons été réveillé en pleine nuit par l’alarme incendie (pendant 30 minutes) sans explication et encore moins d’excuse. Pas de serviette dans les chambres après nettoyage (il faut les réclamer avec une chance sur deux de les avoir). Les clients ne sont pas traités de manière équivalentes. - Les + : la piscine assez spacieuse, l’accès à la plage privé, toute la partie resto (nourriture très bonne, personnel professionnel). Suite à notre déconvenue (pas toutes exposées ici) nous avons eu un geste commercial. Conclusion :Ne venez pas dans cet hôtel si vous attendez les prestations d’un 5*. En revanche si vous souhaitez passer un moment loin du centre d’Alger pour seulement bronzer et manger ça conviendra.

Réception nulle Parle trop fort Bousculade et dispute au niveau de la réception Manque d écoute au niveau du personnel à la réception

C’est pas un grand hôtel un endroit où la débouché et priorité avant tout

Took me 40 minutes for check in unfortunately

J'ai voyagé dans plus de 40 pays et cet hotêl est le pire que j'en ai jamais vu. Il ne mérite même ses 5 étoiles. Le personnel est non professionel. Il faut presque les supplier pour avoir les services que tu as payés pour!!! Ils passent leurs temps sur leur cellulaires personnels au lieu de servir leurs clients. Je vais faire une plainte officielle à la Direction de Sheraton car ce n'est pas acceptable ce que j'ai vécu dans cet hotêl avec mes enfants.

It is now clear why this hotel receives such poor reviews. The check-in process took 28 minutes. We paid for sea view and they tried to put us in a garden view. During the checkout they tried to charge us for the room rate which we had pre-paid. The Fitness Center was EXCELLENT. Great massage! Many items on the menu in the bar and the restaurant were not available. Only one restaurant was open. This is a very nice 3-4 star hotel— but listed as a 5 star.

I always go to Sheraton des pins when i come to Algiers, food is nice, hygiene level is high, staff are friendly.Internal swimming pool is amazing and sea beach is wide and big, clean and very satisfying. Rooms are big, clean, quiet and desk area is big to have work done.

La playa me pareció sucia y descuidada. Reserve y pague una habitación con vista al mar y me dieron una con vista a un estacionamiento.

The food was not very good , I payed extra money when I checked in . The stuff very nice welcoming people, clean place & organized

Steps away from an amazing private beach. Check in staff were not helpful during our confusing and tense 45-minute(!) check in process during which the hotel wanted to charge me more than what was specified on my Hotels.com booking (over and above the state and city tax that I already expected to have to pay). Breakfast buffet was average and not worth the 2500 Dinar ($25 USD).

They ask me to by twice

My room was dirty no towels a/c wasn’t working properly. I paid for breakfast & happy hour. Arrived 30 mins before the end and they refused to serve me. Never again.

Where do u start! Extremely disappointed! And frustrated me and my wife and our 8 month old baby and years old daughter had a terrible experience! Up on arrival Freida was welcoming and tried her best to help, however the check in was meant to be at 15:00 but we didn’t get a room till 17:30! We got to the room air conditioning don’t work! Only fan mode the room was boiling hot! The fridge didn’t work I tried calling reception from the room and guess what! The phone didn’t work!!! They replaced the fridge but all our baby food gone off as the new fridge needed a longer time to start cooling over 24hrs , the following day! The water cut out for few hours! And this kept happening 2 times a day every single day during our stay! The poor staff were responsive when we went down to speak to them but there is nothing that they can do not one single manger came out to speak to me and apologise or even explain this water cut ! I couldn’t shower or was our kids! Even worse electricity cut out while I was in the gym and everything went pitch black, it was very dangerous with all the weights around and other people using equipments, I had a very bad holiday I give credit to few individuals who were very helpful and polite 3 ladies from the fitness ouided, amara, khadija , and there was a man called gussied from the beach team who was amazing always helping with the pram and kids and setting things up for us , really nice person, apart from that I’m very disappointed with the Maintanence