Ubicación muy buena para salir a caminar en Mérida. Las instalaciones les falta un poco de renovación. El personal es un poco frío, el chek in decía a las 3pm y me dieron la habitación hasta las 4pm. Estacionamiento muy pequeño. Hacen falta amenidades como cafetera en habitación o al menos café en el lobby. Me tocó presenciar a empleada y gerente discutiendo en el área de alberca, eso debe mantenerse en privado. Pero en general pasamos buena estancia. El bartender extranjero del restaurante muy amable.

Tiendas cercanos y muy cerca del centro

Excelente!!!

No había acondicionador. Nos quitaron dos toallas, devolvieron solo una. Mucho ruido con el tráfico. Por estas razones, me parece elevado el precio.

Muy bien, limpia y amplia, la cama medio dura pero estaba cómoda, el personal super amable y eficiente

The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

No hay ventilación en los baños, cuartos muy pequeños

Buen hotel para descansar

muy limpio y uen servicio

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Lo que mas nos gustó fue la amabilidad de las personas en recepción! Muy atentos siempre con todas nuestras dudas y nos hicieron muy buenas recomendaciones:)

Lo recomiendo, áreas limpias, excelente ubicación y seguro,

Buena estancia

Situado en el centro de la ciudad, cómodo y limpio

Buena ubicación

Mucho ruido en la planta baja muy temprano y tarde por la noche, seguridad del hotel y recepción debían de encargarse de evitar se produzca ruido por huéspedes en horarios inadecuados.

The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking. Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.

Bueno hotel a buen precio

Muy buen servicio,

La ubicacion