Loved the experience

Excelente

Beautiful location, grounds and rooms. Would definitely go back!

This is a 1 Star hotel charging 5 Star+ prices. Beware Expedia ratings are misleading. - no coffee or tea in room - you pay for everything including slumming it, - no hot water in the room for 2 days, - Gekko in the thatched roof disturbing all night (no sleep!!) with droppings from the thatched roof falling on you, - small irritants like charging for extra drinking water in your room (2 bottles provided) in a very hot climate, - asking for a top up for any small item… feels like a money grab, - charging automatically 15% gratuity without asking for everything - even in the included breakfast package, - service staff were very nice and hospitable, - front office has a lousy attitude, - ambiance of Forest + Beach very nice

We just returned from our third stay at Be Tulum this February, and once again, it delivered a beautiful and memorable experience. There was some seasonal seagrass, as expected this time of year, but noticeably less than we’ve seen in April. The team does a great job keeping the beach directly in front of the resort clean and enjoyable. Beach service stands out — attentive, prompt, and seamless without ever interrupting the relaxed atmosphere. The service overall is impeccable. The staff is warm, professional, and consistently accommodating - when bikes weren’t available one day, they quickly arranged for us to use bikes at a neighboring resort. Breakfast, which was included, was lovely each morning — fresh, well-presented, and a perfect start to the day. We typically dine out in town for lunch and dinner, so we can’t speak to the other on-property dining options. Be Tulum remains one of our favorite romantic destinations. The atmosphere is intimate, peaceful, and effortlessly beautiful — the perfect place to disconnect and reconnect. We look forward to returning again.

Such a beautiful property. Highly recommend!

Great hotel! Good service but expensive restaurants, Chicago downtown prices!

The hotel was very unique. Check-in experience was good... the drive to the hotel was a bit nerve wracking but, that is probably any resort in Tulum. Food while we were there at the resort was good, not amazing, but a solid breakfast. Service could probably be improved on, but they were busy and I could have learned the language. Room was clean, unique and shower was amazing. The acoustics in the room on Saturday night could not keep up with the music from the surrounding areas. Beach was well kept... everyone was fighting the seaweed the weekend we were there. Staff were very pleasant. We asked for additional waters, and they were very prompt with the delivery of those. I appreciated not having a TV in our room. My wife really enjoyed the spa. Plunge pool was a bit too cold for enjoying... but would have been perfect for late spring or summer. We will be back again but will stay for longer... and enjoy some of the classes that they had available.

Amazing in every way!

Beautiful resort and the staff was amazing! Ivan, Bill, Ramon and the rest of the staff made our stay so relaxing. Gracias por todo!

Very much enjoyed my stay at Be tulum. Staff was attentive and polite, rooms were as shown very spacious and secluded. Area around resort was safe and walkable to several other properties as well as eating shopping and convenience store.

Very nice stay all around.

Everything was wonderful!

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so cold that you can’t get into them. The food was 8/10 — I enjoyed it. Overall, it’s okay, but I wouldn’t stay here again.

This hotel was outstanding. The service was five stars all the way around really enjoyed my time there very relaxing and private. It was everything I wanted will definitely be returning.

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We had cockroaches in our bed

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

The place is great. The staff are all so friendly and helpful. The ceviche is the best I’ve ever had!

Breakfast was small but delicious Clean rooms Beautiful location and beach