My family enjoyed the food, the service, recreation and the beach. Even though the road to get to the hotel wasn’t the best, the transportation service was comfortable. At the hotel the internet access was really poor and the resort’s buildings required some maintenance. Overall it was a good experience.

Nice and comfortable

Food was awful and there are raccoons in the buffet area

too many stairs

Mediocre food, mediocre bars. Pools stay open til 8pm but bars around the pools close 2 hours before pool closes. No champagne and cheap liquor served.

Esperaria mejor servicio de un hotel de este tipo, la barra de bebidas tiene hielos en hielera y las sodas estan en botellas desechables, el spa no tenia servicio disponible a pesar que no se veian clientes, la paya no se limpia con trilladoras

Un excelente servicio de todo el personal y nos gusto mucho el hotel

50/50. Lo bueno, la playa, la tranquilidad, el bonito lobby. Lo regular, la comida si bien tiene buena sazón rica y buena, la variedad poca, muy poca comida de mar. El vino de caja. El personal 80% amable el otro 20 displicente. El personal de seguridad poco cortés, y pensaría que terminan regañando al cliente, lo que nunca había visto en un hotel, ese tipo de trato. Lo malo, el Check in 25 minutos de espera increíble, los vasos de las bebidas se agotaban, largas filas y espera a que los vasos aparecieran; escaso personal para atender. Lo raro Un salón de baile que le dicen discoteca, pese a que es un hotel solo para los huéspedes no entendí que colocaron una norma de ley de infancia y adolescencia a la entrada, la razón incomprensible, ya que en todo el hotel hay música y licor. Básicamente es un hotel familiar. Habitaciones en tercer piso hay que subir maletas no hay quien las lleve, además de subir y bajar todo el tiempo, no tienen ascensores por lo que cuando reserven pidan planta baja.

The front desk was the most terrible service I have seen, the personal wasn’t trained well.

Na

The service is horrendous. We requested side by side rooms and rooms were not available for two days. Offered no credit or refund for the inconvenience. Staff are not friendly and customer service is poor. Pool was shut down twice during our stay and no help at the bars. Long line ups for drinks and at times didn’t have beer or ingredients for mojitos.

Great customer service. All staff are welcoming and friendly

It is very big, the environment is very natural the beach is amazing

NO WIFI!!!

The property is a maravilla but they have to improves a.lot is my first time in my own Country but in tourism they are so far ... Chek in too much time compare with others resorts people recommend Decameron resorts the property is wonderfull the rooms excellent the food very good no complain about it but the procedure with the staff has to change is not the workers cause they always try to help we think is the administration. Any way we pass and excellent time cause the place is beatifull nothing is perfect over all when you compare Colombia with resorts in Mexico Aruba even Dominic Republic those places you get there chek in take a least 15 to 30 min maximum Decameron 1 hour that means something is wrong.

Beautiful resort. The road to get to it is a long dirt road and uncomfortable to navigate. Food options could be better. Resort itself is beautiful.

The road should be fixed, they are and reallly bad conditions but biside that, the resort is pretty good, nice service, excellent food, many entertainment

Na

Our main issue was that our room had bedbugs. They moved us after some insistence, but that was it. No apologies or follow up. The front desk staff doesn't seem to care ar all. We even had the "plus" upgrade which made no difference. The pools and beach are lovely. Restaurant staff so friendly and great. Food is very average. Lifeguards are on a massive power trip and make things pretty unpleasant as they are constantly blowing the whistle for one reason or another. They will not let you even put your feet in the ocean after 6 pm, which seems completely crazy. Lots of iguanas and racoons, racoons come into the restaurant which seems really gross and dirty.

No hot water. Access road was almost impassable