The hotel is an attractive building set in extensive grounds, with an interesting woodland walk. The staff were pleasant, friendly and helpful throughout our stay.
However, there were a few areas where the guest experience could be improved. It took us quite a while to find our room because the receptionist did not give us complete directions, and the signage did not direct guests to the second lift. Later on wemet two other guests who were also lost in the same area, and we helped them find their way.
There was also no signage to the breakfast room, and no information in the bedroom explaining where breakfast was served or the serving times. We had to ask at reception. When we eventually found the restaurant, the staff were welcoming and efficient, and there was a reasonable choice of food and drinks, including blueberry and rhubarb juice. The next day I noticed two other groups asking where breakfast was being served, suggesting this is a common issue.
On our second day, we were given a leaflet containing a map of the hotel and information such as breakfast and bar opening times. This would have been extremely useful when we first checked in and would have avoided much of the confusion we experienced.
Our room had only two electrical sockets, and neither was located beside the bed, which made charging devices overnight inconvenient.
As our room could only be reached by using two lifts, we had to use both every time we left or returned. The lifts were very slow.
