Reception staff - good easy check in and out. Hotel - very big (looks like one of the biggest in the area) there are lifts to get you from floor to floor, but there is quite a lot of walking from place to place. This is big old hotel, very well established and seems to have a number of repeat loyal guests.Bar/ Cleaning/Entertainment Restaurant staff -10/10.The facilities and public spaces are well maintained 9/10. Lots of spots dotted about to relax/read/play games etc.
Hotel corridors 3/10 desperately need refurbishment, dirty looking carpet tiles, damaged skirting boards, paint coming off.(let the hotle down ...looks like a run down 3 star hotel) Bedroom condition 2/10
Like an old poor 3 star hotel.
Not what you would expect when you pay for a 4 star experience. Scuffed floor, paint scuffed, peeling laminate of the units and skirting boards.
We wondered of we had been given a bed room but when I expressed my concerns I was offered 2 other rooms but they were equally as rough and indeed of repair. The condition of our room didn't reflect the 4 star price we paid.
Beds/mattress ok 7/10
Bedding 5/10
Soundproofing-5/10
Blackout curtains 6/10
Shower 10/10
Room towels 2/10
Water filling stations - 10/10
Food: 8/10 good buffet style food, lots of choice,some vegan/gluten
All inclusive snack 10/10 bar open from
Gym- 8/10
Fitness activities 10/10 -
10/10 -2 good-sized pools one more for kids.
Good location 10/10
