Due to being so cold through night, we didnt sleep until the bedroom heated and consequently, being so tired, we missed breakfast. This was a special time for us... But sadly it was ruined by the room being so cold. We were booked for Saturday night so wanted to cancel, but were told it was too late. So it proved to be so expensive and a disappointment. We are very elderly and I feel we were badly let down. Having said that we found the staff were absolutely wonderful! Very helpful and so kind...from receptoon (particularly reception Wednesday afternoon until 11pm went the extra mile for which ... many thanks

Staff were very helpful and courteous, room was very clear but a waste bin in the room would have been nice.

We were VERY COLD. AND COULDNT SLEEP. THE STAFF WERE AMAZINGLY HELPFUL.

Great price. Great location.

All.good

No lift to room. 4 flights of stairs. Room was hot and stuffy (stayed in December) and tired. Very average room. Breakfast was ok, server had no idea about coeliac and gluten free options. This isn’t acceptable and was surprising as most places now very aware of allergens etc. Our daughter ended up with a limited choice and still charged full price. When we checked out the receptionist didn’t ask how our stay was or show any interest. We didn’t even get a goodbye. Wouldn’t stay here again

thermostat was broken in room and was too hot, matrasses could be more comfortable like the ones in travel lodge

Yes Food very good indeed

Quite expensive for what it is especially as breakfast is not included. Also no lifts so if you're disabled or have heavy luggage, this is not the notel for you

Yes

Clean facilities, nice bed, on suite bathroom

Hotel was really warm, comfy bed , good choice of food and a large quiet room.

Although this is a convenient hotel for Gateshead and especially the Metro Centre, it is very dated. There is no customer lift and quite steep stairs to climb with a suitcase if you are on the second floor which we were. The staff are nice and helped me get my suitcase down when we were checking out through the service lift. However, this is quite a dated hotel with basic amenities and not a place you would go stay at for a treat.

Friendly staff, great breakfast and conveniently located with parking out back, including EV charging spots. We forgot a bag in the room but the staff were happy to help when we arranged collection from reception.

Clean, friendly, spacious rooms, excellent breakfast

Rooms are a little dated , but overall very enjoyable stay and fabulous breakfast

Bathroom wasn't the cleanest and the bath panel wasn't fitted properly leaving a gap.

Yes

Lovely hotel ideal for Newcastle and Metrocentre. Rooms were comfortable and clean and the staff were lovely. Breakfast was excellent and good value

Lovely