I have been staying at this hotel during my trips to Mumbai and this was my fourth time I have stayed there. For each of my previous visits, I received complimentary airport return from the hotel (included with booking). Although I had expected to receive the same this time, the hotel staff said that complimentary airport returns are no longer available. This was despite the fact that the complimentary airport return was included in my travel itinerary from Expedia.
Upon checking in, the staff said that they had already communicated this change of policy to Expedia. As a customer, this miscommunication (either on the part of Expedia or the hotel) was very disappointing for me. I hope this gets resolved immediately so that no other customers receive incorrect information.