This hotel is clean I loved the breakfast and close to the different places

The hotel was amazing and the staff were even more amazing. They were helpful and were there for anything we needed. We felt welcome and the chef was such a good cook.

Good location

El desayuno esta limpio, pero Guanajuato no se caracteriza por tener buena cocina, y la del hotel no es la excepción. Saludos

Exelente stay I have been here several times in the past and they continue to be great and location is wonderful

Great place to stay everything was close. Staff was nice

Muy buena ubicación y cómodas habitaciones

I highly recommend this hotel. In the central and closed to everything. Staff are so helpful and friendly.

Loved

One of the wine bottles that was given to us was taken back without notice. The Wi-Fi was not working at all. The television didn’t work either. I booked a room with a balcony and there was no balcony in the room.

Exceptionally beautiful historic property in the center of town, and the perfect room for a family with young kids. We had the room with the additional loft, and there are pluses and minuses. The bait plus is that it’s a beautiful, comfortably spacious room with voluminous ceilings. The balcony overlooks the beautiful cathedral and the lovely cobblestone neighborhood below. However, on Friday/Saturday nights, or during World Cup, it can get incredibly loud and boisterous. If you are a light sleeper plan accordingly or bring a sleep machine. Even with that, we would not have changed our room. It was absolutely beautiful a magical. We were located steps to everything and it made the city feel so accessible. The staff at the front desk was so kind and helpful when things came up. Internet was definitely spotty so if you are planning to work remotely, it can be challenging at times. Outside of that, we loved it and would definitely stay again.

The hotel was close to everything in the downtown area. The hotel overall looks run down, breakfast buffet was mediocre, and our room was on the street level with a night club playing music till 3:00 am. We had to leave the hotel and find another place to stay for the rest of our trip. I would not recommend this hotel to anyone.

I am very disappointed with how this situation has been handled. When we arrived at the property, it did not match our expectations based on the photos presented online. In addition, the area was much noisier than anticipated, which made it unsuitable for my family. Before checking in or using the room, I spoke with the front desk clerk and specifically asked if I could cancel my reservation. I was advised to contact Expedia. Since then, Expedia and the property’s management have been unable to resolve the issue or process a refund. To be clear, we did not stay at the property, did not use the room, and immediately sought assistance to cancel the reservation. Despite this, I have still been charged. I am respectfully requesting a full refund. Charging a guest for accommodations that were never used and that were reported as unacceptable upon arrival is not reasonable. I appreciate your prompt attention to this matter and hope we can resolve it fairly.

Staff was excellent very helpful and nice. Breakfast was delicious. Our room was very spacious. Cant wait to come back

Loved the place

Air conditioner was make a load noise all night it was really hard to sleep. Staff was very rude when trying to get some breakfast. Very clean & great location.

Es un lugar hermoso, si habitación super amplia, con todo lo necesario para tené runa estancia cómoda, limpia y su personal siempre amable y atento, el desayuno delicioso, siempre con buena atención de día y noche, lo recomiendo ampliamente, además la ubicación está perfecta

El personal es muy amable

La Casona De Don Lucas is perfectly located right in the heart of Guanajuato. Everything is within walking distance — La Plaza, Teatro Juárez, the famous tunnels, Universidad de Guanajuato, the Mercado, great restaurants, and all the main tourist sites. They also offer a nice small breakfast buffet to start your day. We highly recommend requesting a room with a balcony for stunning views of the plaza and church. The staff is super friendly and always happy to provide recommendations.

Everything was good the only problem was to get the TV started, not friendly