1 of the blinds damaged.

The boiler was out and we were without hot water for the full two days. In addition, the unit was less than clean and was missing lightbulbs in fixtures, TV controllers and the fireplace controller. Things were generally rundown. We’ve been there numerous times over the years and it’s hard to see the property in such disarray.

The blinds that were broken last year are still broken, we stayed in the exact room a year ago. The room needs some TLC.

Pros: Easy remote check-in process, large condo, modern style, nice location, great underground parking, nice indoor pool/spa. Cons: Nobody on-site for troubleshooting. Had a wine fridge, but no corkscrew. Missing remote for fireplace (couldn't turn on). Would have been nice to have someone onsite to fix/help with such issues.

Hard to check in.

Overall experience is nice

We stayed in a 2 bedroom Suite and have nothing but good things to say about the rooms. The resort is getting older so they are going to have to invest some of the profits back in to the facilities soon, it is showing its age. The check in process was great as it is all done electronically, there is a staff at the front desk during business hours if you do need something. We were disappointed with the 10:00 am checkout. There is definitely a lack of luggage racks.

room clean but the communication with the hotel was frustrating and the phone number given had a full voicemail. There were very loud occupants across the hall and no one to contact to intervene. Parking was awful and we received a note on our car saying we were not allowed to park in the hotel even though we were staying there.

There were lots of things. The fridge was missing a handle so it was difficult to open. The blinds on the patio doors fell off when we tried to open them. There was very little toilet paper so we ended up having to buy our own. The wine fridge didnt work. The dishwasher wasnt even installed so we had to be careful loading it as it tipped out and the broken tab on the top cut my finger. Several burnt out or missing lights. All in all very run down and not maintained. Wouldnt stay here again.

Amazing room, quiet stay.

Everything was great!

For a 6 person condo they only have 1 parking pass And in order to get the parking pass you need to check into your room and they did not accommodate another parking pass so they ask you pay in the parkade The entire place is poorly marked and is a giant maze and there is no front desk to help you. And they did not reply to my messages but will call you asking for a credit card even though the self check in online didn’t let me add one The pillows are super thick and uncomfortable and the mattress is stiff and hard to sleep on. The room was 1000 degrees and said temperature was adjusted but nothing changed. Not worth the price

Beautiful facility! Most attractions were closed, and service was very limited!

The unit was clean and all the items where clean in the unit ..just the window blinds in the living area were damaged and advised the maintenance company

The fireplace was loud and making noise that we couldn’t use it. There was no hot water in the mornings. There is no blackout blinds in the bedroom. The pool area is in a separate building and had to go outside or into the parkade for access. Loved Canmore but won’t stay here again.

Bitten by bed bugs in one of the rooms

Checking in was stressful as there is no on-site front desk everything is online, with a toddler crying and driving down from out of town with crappy weather my checking was stressful. The suite was really spacious and clean. We enjoyed our stay. The kitchen had everything we needed. This was our second time staying here, will definitely come back.

Beds were too soft for my comfort. The two bedroom suite was lovely, but rather over priced for off season. If you're wanting something close to the town, be prepared to walk 20 minutes to reach the centre. I had no opportunity to use the pool or other services, so have no comment. The room itself was very clean and the view of the mountains was nice.

Easy to check in and clean.

Room was spotless and we enjoyed the amenities.