a driver was refused a pre booked room as she arrived in the early hours, the excuse given you can only check in between 15.00pm and 22.00pm ??? if there room times are from 15.00pm to 11.00am next day then why did they turn away a lady coach driver in the early hours of the morning, refusing to let her check in to a pre purchased room and forcing her to sleep in a carpark on her own in the middle of the night
TOTALL UNACEPTABLE AND NEEDS ADDRESSING