Agreable chambre - et propre

Très bien! L’hôtel extrêmement bien situé dans la vielle ville La chambre est grande et confortable le petit déjeuner Copieux ! Notre séjour était parfait !

Great locations, amenities and service.

The hotel is in a great location and the staff are very friendly and welcoming. The rooms are spacious, clean, and in good condition with a fairly modern feel. Breakfast was excellent and definitely one of the highlights. The only reason I didn’t give 5 stars is the parking situation. The nearest public parking is a bit of a hassle, and the hotel’s private parking is very limited. Also, while the rooms are comfortable, they feel a bit generic and could use a bit more character. Overall, it’s a very good hotel and I would stay here again.

The elevator😉

Accueil bienveillant, très belle chambre avec des petits cadeaux d'accueil, belle décoration, ambiance cocooning

Mycket trevlig och hjälpsam personal i reception och bar. Bra guidning per telefon till hotellets parkering. Rent och fräscht rum. (Synd att hissen var trasig.)

tres propre mais literie pas terrible

Everyone was willing to help with anything asked, fresh towels, taxi, etc.

El personal muy amable, dispuesto para ayudar en todo.

Amazing stay! The staff was amazing and the location was perfect. We only stayed one night and this location right on Cours Mirabeau was a great way to go! We also did a 45 minute massage in the spa which was amazing!!

Très bien situé , confort excellent. Je recommande

Très bon accueil, chambre belle et confortable. Belle SdB Au milieu du célèbre cours Mirabeau.

I have rarely been so disappointed in a hotel, considering how much I was paying. I paid less for a 5-star hotel in central Berlin than I did for this 4-star hotel, and the "chambre prestige triple" was not noticeably bigger than any standard double room. The standard breakfast was 12 euro each for tartines with butter and jam, a pastry, and a single hot drink, which we took every day of our stay under the impresssion that this was included in our room rate (as I had selected "with breakfast" when booking the room) - it was of course charged as an extra item (8 in total) on our final bill. My friends who were staying at Le Mozart, slightly further out of town, a 3-star hotel, reported getting a continental breakfast buffet which I believe was included in their room rate. The room's toilet had a flush control which leaked water slightly, and a door which appeared to have been damaged in the past. On first getting into our room we found it was uncomfortably warm (it had been sunny weather that day) despite there being an air conditioning unit. We set the control but this unit did not come on. We raised this immediately with reception, who sent a man up to investigate. He reported back to us that as far as he could see it all seemed to be working, which we accepted. After returning to our room, nothing had changed, so I climbed up on the room's only chair (I am 69) and pressed a reset button on the unit, whereupon it sprang into life! A guest shouldn't need to fix things.

The hotel is excellently situated in the heart of Aix. We were lucky to be there when the Saturday market was on and it was easy to walk out of the hotel straight into the markets. Room was clean but feel the cushion and foot blanket on the bed need replacing they are very worn. Our view was just overlooking other building so not a great aspect but it was quiet. The lift only takes two people and is used for service too. But if was never too crowded. Bed comfortable and modern shower room. Breakfast in the morning was slow service and I had to keep asking for lemon slices with my tea (in the end I got some myself at the bar). This should be much better and more attentive. We went to a Boulangerie one morning and the croissant snd tea with lemon came almost immediately and that’s just a shop.

Great rooftop pool

Shop and dining were great. We did not use the spa.

It's a nice hotel in a good location 25 minutes taxi (cost 40 euros) from Aix TGV station, not 10 minutes as they say on the website. We booked and paid for a Prestige grade room, number 403, but were given a Charm grade room which is 100 euros cheaper. The manager argued that it was a Prestige room despite the advertising board outside the hotel stating that 403 was a Charm grade. We asked for a Prestige room on a lower floor ( lift not working/ health problems) and were moved the next day. This room was perfect.

The lift was not working for most of our stay. Thankfully we were able to switch from 4th to 1st floor, but still then had to lug our international luggage down 2 flights of stairs. The staff were apologetic, and one of them did help move is from 4th to 1sr, but only after I asked her twice for help. I would expect the staff to offer help with luggage anytime the lift isn't working. Also.. great location for sure, except you have to walk 2 blocks to where an Uber can drop you off or pick you up. Not a huge deal but nobody warned us, so we tried to talk the driver into getting us closer when we arrived, only the end up back at the spot his map took us to after driving around the whole downtown area for 15 minutes.

Personnel très accueillant et emplacement parfait . En revanche hôtel vieillissant. Ascenseur très bruyant donc éviter les chambres les plus proches .