The staff

Great staff, so helpful and friendly. Great breakfast, comfy room. The room was just quite hot and can only open window a fraction due to safety reasons (totally understandable) but no fan provided. Would happily stay here again though.

Fantastic Team, warm welcome, clean, comfortable and great food!

Staff are great and hotel is lovely and clean

Room was clean and comfortable. The water in the shower went from hot (how i like it) to tepid and then back. Staff very friendly and helpful.

Comfortably clean warm room. Central but quiet location. Good breakfast and very friendly staff. Good value

The hotel is a bit tired-looking and could do with a refurb for sure, especially the rooms. It was also somehow way too hot during the night (which others I was traveling with also pointed out). The room was clean. Staff is friendly, we had a good chat when I was checking out.

This is a proper hotel in the old school way. Courteous staff and a lovely feel, comfy bed, no parking charges, lovely restaurant and superb breakfast. Well done Mr Bannatyne. I will definitely come again.

Check in staff were nice, strange things like no contactless available though having to pass card over. Main issue was the room though, I'd stayed at this hotel some years ago and chose it as i had an impression they were a bit nicer - somewhat of a treat. I won't stay again though, the room was tired, decorated poorly (the paint was sorta splashed outside the lines in bathroom, very weird

Whilst the Bannatyne name tends to mean premium sports clubs/hotels etc.. i wouldn't describe this as a particularly premium place. Saying that, the room was well sized and bed comfy. Our bathroom happened to be an accessible one so it was huge but not exactly luxury shall we say. The free/included breakfast in nice. Coffee was good, sausages seemed premium and overall I enjoyed it. Service wise they were a small team quite rushed about, which I guess is pretty normal. You weren't seen to at the table really. More of a feeling that they hope you don't need anything. There was an event on with a disco of some kind but I heard absolutely nothing. I would stay again for £90-£100 if in the area and needed something reliable. There was parking.. although it's not advertised, so not sure what that's about. It's very close to the centre. We were a stones throw from Babul's Indian restaurant where we had food that night.

Ok but tired hotel.

Helpful staff.

Great stay as always

Good value great efficient staff very comfortable room

Excellent venue in the centre of Darlington

Brilliant hotel, brilliant team, delicious food

Really nice clean hotel, friendly, helpful staff and a lovely breakfast.

They checked us in early which was really appreciated as we were attending the touchdown festival.

Misra

Lovely stay. Caught drinks in the