Penilaian & Ulasan Keseluruhan Courtyard by Marriott Raleigh North/Triangle Town Center

My stay overall was good however I had requested room cleanup and never received it which meant, I had to go to the front desk and ask for towels and washcloths, and dispose of my trash it was point. I didn’t even have a clean trash bag because they didn’t pick up the trash.

The room was nice and clean. Unfortunately, I was disappointed that the restaurant did not open the night I arrived, nor was it open on the morning of my departure. It was disappointing that you had to go to the front desk to just get lotion. The snack station was not fully stocked. However, I was extremely pleased with the front desk personnel who were welcoming and pleasant.

Definitely would recommend

The cafe hours were not available when I needed them most.

Great stay for a couple of nights. Would definitely return. Staff was great too.

Disappointing. First room wasn't rolling as requested. Second room had no air-conditioning on a 102° day. Still brown spot in the toilet. Requested and received a refund.

Excellent

The hotel was fine, the room had a funny smell to it and the shower had a little mold or mildew.

My stay was honestly really good and relaxing.When I arrived no one was there to greet me because it was only one clerk there at that time.But when the next clerk came to the desk he was very polite,professional,informative and he did it all with beautiful smile.When I got to my room it was amazing.It smelled cleaned and the king size bed was perfect. I checked the rest room that had fresh towels and cleaned also.Finally after my long drive I decided to shower and get something to eat.Listen you can walk to restaurants their do close to the hotel and so is the mall! The bar was ok except I stood there waiting so long the clerk at the desk had to tell the lady that she had someone waiting.Finally she comes out(no smile or greeting) so I ordered an “old fashioned”.I now see her looking upset until she told me that my drink was almost finished but she discovered that she was out of Maker Mark(bourbon)and she tells me I need to pick what I want to go in the old fashion even though she was the bartender. The drink sucked! But anyhoo…I went out that night and came back too my comfy room. Fast forward the service for the room wasn’t good. I had to change and make up my bed on the second day out of my three night stay.The trash was emptied by me and the towels that was placed in the uncleaned room was put up by me.There’s mold in the shower and I later found out that the refrigerator didn’t work.But my overall stay was good and I would come back.But they do need to address the issues

My first night there the A/C unit for the suite area did not work and the one in the bedroom area barely worked. When I notified the front desk, I was told that an email would be sent to have it looked at the next day and she gave me a box fan to help with the heat. Upon returning to the hotel the next evening around 5:30pm, she said that an email had been sent but apparently no one looked into the issue. Luckily the maintenance guy was still there and he was able to get the bedroom unit going and the suite unit barely going. They had all day to look into this, why wait until I’m there trying to use the bathroom and change for evening to look at it. The front desk lady at night was very polite, but could only do so much. I would NOT recommend staying here!!

It was a Good experience.

Great location.

The fact one of our towels had hair & black stuff on it.

Great customer service, quick response.

PROFESSIONAL AND FRIENDLY STAFF

Amazing from beginning to end will return soon

All around was ok

Nice Courtyard room, as expected. Housekeeping struggled a bit with missing service items on arrival and during stay. Staff was super friendly and everything was easily resolved. Location was convenient for our trip but is adjacent to a mall parking lot, so nothing much to see.

Great

Recommend this hotel chain, clean, spacious rooms and fantastic beds, very comfortable