Check in staff were unaware of the Silver member perks offered by Hotels. Argumentative and hoped we would accept no for an answer and pursue the issue with Hotels.com. I did, but I am tired of hotel properties expecting me to follow up with their booking partners and OTA's when there are communication problems. This is the second time in 2 stays that this has happened.

The room is clean, but even though my booking says I get $20 toward breakfast at Denny’s per night, I was denied it. I was told that if I want it, I have to email Expedia. I’m not going to email Expedia for a coupon to Denny’s when I’ll be gone by the time it’s issued, and there are no Denny’s locations in my town, so this coupon offer is misleading.

The room had very old furniture and was in disrepair. The sofa and floor had wet spots and we had to cover the sofa with a blanket. the red chair in the room was so dirty it looked liked it belonged in a mechanics bay. The tap in the shower came right off in my hand and the temperature in the shower could not be regulated because the handle was stripped and the water would not get hot. Staff had no other room and we were only there for one night. Staff was very understanding and the room should not have been in service but the hotel was full. Room 136.

Very clean, close to the lobby, tons of space!

Our room was clean and well appointed. However, the carpeting had several large areas where it was dark and sticky. The bath towels were small, more like large hand towels. The bed seemed unusually small. My feet actually hung off the end of king-sized bed. We've stayed at other Sandman hotels and this one pales in comparison. If this was our first Sandman experience, I doubt we'd give this chain continued patronage. Very disappointing.

The lock on our door never worked in a 2 night stay, very frustrating. Never restocked coffee or creamer.

The room was great . The staff was friendly

Staff support sucked never offered a food voucher. And was charged more than original rate. I’ll be filing a claim.

Rooms need a proper deep cleaning. You can tell that they only do a quick wipe and there is buildup everywhere.

Clean room, amenities

Staff was great

Room spotless

Great quick check in. Upgraded room. Early check in due to issue at previous hotel accepted.

Was hreat

V good

Nice sized suites and very comfortable but the Wi-Fi was very poor and was unable to do a video meeting.

Booked a king suite and they moved me to a queen bed suite and couldn’t switch me back. Room was in rough shape. Bathroom was not clean (had a used bar of soap in the shower). The toilet was broken and would not flush. They sent someone to fix it, but it broke again afterwards. Hallways smelled as well.

At first glance, it looked impressive. Then the icky, gross, disgusting horrors surfaced during the night. Beautiful hotel ruined by poor maintenance. What a shame! Black mold in bathrooms (front desk shamelessly tried to downplay it as old grout stains), dirty degraded carpets in the rooms and the hallways, unusable in-room sofa-chair (damaged surface; unhygienic to sit on). Their elevator stopped working, guests were having to use the stairs to climb up to the 45h floor. Breakfast only had muffins with coffee, tea, and/or some beverage, but they were hiding the muffins in their office -- false advertisement -- their breakfast was referring to the Denny's in the same parking lot. On top of that, they had a group of guests fighting in the lobby.

Staff not friendly and also not competent. I was not explained all the benefits so I missed some.

Room was okay condition, staff was not the most courteous but the service was still alright