Buen hotel

Habitación muy limpia

Lo

Nice location and easy to get around, but unfortunately the hotel was very disappointing. The property is in serious need of maintenance and renovation. It does not look like the photos online and feels very run down. There were several issues throughout the stay, including things that either did not work properly or clearly had not been maintained. The staff was friendly enough, but not attentive or service-focused. The most frustrating part was when they suggested we had broken the toilet, even though the issue was clearly a small leak from the hose connection and the toilet already flushed poorly. It was disappointing and surprising that they tried to blame guests for what seemed like basic maintenance neglect. Based on my experience, I do not understand the high ratings. The positive reviews and photos did not match the reality of this property at all. Be careful before booking. Overall, the location is good, but the facilities and service do not match the expectations set online. At best, this feels like a 2- or 3-star hotel. I would not stay here again and would recommend avoiding it.

The hotel has an amazing central location in Guadalajara, staff were all very friendly and helpful, and the rooms are gorgeous and well appointed, and very comfortable. Will absolutely stay here again on our next trip.

I had a very short stay. Came in at midnight after work and dinner. Ching in was tedious and slow! I was exhausted! Took close to 25 minutes. Woke up at 8:00 and checked out! End of story.

The overall design of the property is quite appealing. However, the lighitng in the rooms was not great - for the bathroom and the bedroom area. It made gettting ready a bit difficult. The bar & restaurant staff wete pleasant, just unavailable. We had to find them at times. Location is excellent!

The place was very nice and super clean! Great location and rooftop

Sinceramente no volvería. Lo platicamos con el gerente ahí mismo pero nos vamos con un muy mal sabor de boca pensando que era un hotel con calidad en el servicio y recibiendo todo lo contrario. No agendaron bien la reservación en el spa a pesar de haber hecho llamadas de confirmación con tiempo, nunca nos llevaron plancha a la habitación, no dejaban pasar a la maquillista y peinadora, no les permitían ingresar ni siquiera al estacionamiento a pesar de que se les avisó que irían. Subimos a la alberca, 3 llamadas y 1 hora después subieron a tomarnos el pedido.

Good location…Staff at front desk useless. Room inadequate for a deluxe room. Only 1 chair to sitting. A/C impossible to control and room was freezing. Had to request several times for thermostat to be fixed and adjusted to a proper temperature. Very disappointed especially since there are several boutique hotels nearby with better service, better amenities and less expensive.

Ce fut un hotel remarquable durant les années 2010... c'est maintenant une tristesse.

Capacitacion en general al parsonal, mejorar servicios de restaurante y bar, mejorar instalaciones

Muy bonito !

La habitación de buen tamaño, solo la colcha estaba manchada El personal regular hable un día antes y pregunte si podía ir antes del check in a la alberca y me dijo que si, y cuando llegue resulta que la alberca estaba cerrada por remodelación

Habitación muy linda en su diseño pero poco funcional. Muy obscura, el lavamanos lejos del baño, y falta de cajonera para guardar la ropa

think Goth Aloft. Interesting architecture and art. Unique although not practical or comfortable compared to more mainstream hotels. Definitely a no if you have kids, pets or disabilities.

The rooms are nice. The staff is lazy. They don’t respond when asked for something. The rooms don’t have hair dryers or Irons. You must call down for them and the wait take forever!

This was truly one of the worst hotels and stays I have ever dealt with. Upon arrival we were notified that we indeed did not have individual rooms for our close friend's wedding weekend. They ended up putting me and a friend in the same hotel room at no discount. The room had 0 windows and was dark essentially the entirety of our stay, the hotel is not as described and the staff is AWFUL.

La atención fue espectacular

I arrived late at night and was told my room category was overbooked and I would be moved to "bungalows" at a different hotel location, and they would be transporting me via golf carts there and back everyday even though they had other rooms available. I hear this happens there a lot. I was on the phone with expedia for hours trying to explain but no one would help. They finally were able to move things around but the room I stayed in was NOT five stars quality as advertised.