Fantastic location. Lovely room withe a balcony. Comfortable bed and excellent air conditioning.

NO AC in my room , they told me that when i check in and it was the last room... they charge me full price ! i was offered a fan which never arrived in my room i asked for an Iron and i had to carry it from the lobby to my room with my bags the bed was ok but the bathroom was small and really bad layout . toilette too close to the wall and shower like a soccer game lockers not my definition of 4 stars hotel

Perfect stay! The room and hotel were great. There’s parking and a pool, the room was clean, quiet, had AC and was very comfortable. Would definitely stay again.

Great property. We needed the air con and made good use of the outside pool as temp in the 30’s. Bit hot for sight seeing but excellent view of the castle from the property.

We stayed here for a night to get out of the heat (June 2026). The room was fabulous and we had a balcony with a view of the castle and river. Couldn't have been more pleased.

Great stat here during the recent heat wave. We had a room with a terrace overlooking the river and castle, worth it. The aircon was good and kept the temperature nice. Hotel is well positioned, had parking and the staff were very friendly. Food was good in their restaurant. Would recommend

Très belle prestation au centre de la ville Excellent !

Excellente prestation, du dîner au petit déjeuner en passant par la chambre très fonctionnelle. Rien à redire

Absolutely beautiful hotel in a stunning location. Lots of wonderful restaurants and shops nearby, not to mention the chateau etc. There was an issue with the AC in our room, and as it happened, we were there during a heat wave, but the staff did everything they could to make us comfortable. I would stay again in a heartbeat!

Petite chambre bien aménagée, confortable et au calme. Personnel charmant. Restaurant gastronomique de grande qualité, présentation des plats originale. Un seul petit bémol concernant le petit déjeuner: peu de choix dans chaque catégorie.

Déçue de la petite chambre sombre, supposée être vue sur le fleuve, mais en réalité dans le coin du bâtiment donc uniquement vue sur la terrasse… Il y avait cette très grande chambre au dernier étage, proposée à 3€ de plus sur Expedia, avec plusieurs lits, j’aurai du la prendre, la chambre aurait été plus lumineuse, mais étant 2 personnes, j’ai pensé que c’était gâché. Aucun amenity dans la chambre, pas un petit bout de coton, pas de body lotion, juste un flacon fixé au mur gel douche/shampoing, et c’est tout. Pas de shower cap, lime à ongles, on est au strict minimum. Pas de mini frigo, pas de cafetière, juste une bouilloire, 2 sachets de thé et 2 sachets de tisane au fenouil… Au dîner, pas de nappe ni set de table. Le dîner était correct mais sans plus. Petit dej varié et complet. Parking à 15€ la nuit, c’est nouveau, nous avons connu le parking gratuit pour les clients de l’hôtel. J’avais hésité entre le best western et le nouvel hôtel face à la gare, j’ai un petit regret de ne pas être allée découvrir le nouvel hôtel. Pour un 4 étoiles, le service se dégrade, de ce que nous avons vu sur ce séjour, c’est dommage.

Spa à partager, pas top Personnel gentil mais très junior Pensez à réserver le parking, sinon il va falloir marcher avec les bagages Pas de frigo en chambre, pour un 4 étoiles ?? Le brunch du dimanche midi, mauvais rapport qualité prix Pas de carte de cocktail Tables en extérieur sales

Top👍

Great service from the night auditor. Nice breakfast.

Très bel hôtel, personnel accueillant, excellent petit déjeuner, parking sécurisé.

Top. Chambre confortable. Super accueil.

La chambre très bien le personnel très bien aussi par contré stationnement très compliqué et parking à 15 euros …

We had two deluxe rooms and in one room the bathroom sliding door did not work - no staff to fix as weekend. We had stayed the previous evening and left our luggage as had to change rooms but the staff did not say there was an event happening in the town that meant to getting to the hotel was almost impossible if we had been warned could have done things differently. No space restaurant and for a family of seven with one of us with a broken foot absolutely useless in helping us find a solution. Check in staff are the first thing you come across in a hotel in this one they are dreadful. Beds are comfy and showers were good. Can't think of anything else positive about the whole experience and sincerely hope we never have to revisit this hotel or this town. We paid 567euros for the two rooms and no offer of a slight reduction for the door to bathroom not working - for a four star hotel the staff need lessons on how to make a customer feel valued and if this is how Best Western operate I won't be staying in another.

The check in was the worst I have ever had, we arrived early and had lunch at the hotel and were told by one person we could check in at 3pm which when we tried to were told no - come back at 4pm. we went to visit family the reason for our visit - returned to be told the room still not ready and wait in the salon which we did they would come and tell us - they didn't. No wish to help or make up for the mess of check in. The bed was comfy our room was meant to be a river view and unless you are hanging out of the window you can't see the river. No point in complaining staff do not care one bit about customers. Restaurant and bar staff were much more helpful.

La chambre était très propre et confortable et le personnel de l’hôtel tres agréable.