We stayed for 4 nights at The Singular Patagonia. The owners and architects went all the way to transform this former meat processing plant into a luxury hotel. The presence of the old equipment is magnificent, and the views are spectacular. Running a hotel operation at such a remote location is very challenging. Creating an experienced service team is almost impossible, especially having the hotel closed 4 months per year. Although the staff is very friendly and helpful we experienced service issues every day. From an overheated bathroom to no water and from very slow check-in and F&B service to incorrect F&B items. To mitigate this service risk, it would require stronger guest service-oriented management and more automation (such as tablets for waiters). For this reason, we decided to skip The Singular in Santiago but would recommend to try-out the one in Patagonia, taking the above into consideration.

The room was incredible, the staff was so kind and supportive, and all of the excursions were great. We took bikes into town one day, went horseback riding another, and I spent a few hours at the relaxing spa! The experience was magical.

Everything about this hotel is beautiful and exceptional, the service is impeccable , customer service at its best. This is one of the best hotel stays I’ve been , I have to mention their restaurant WOW, WOW!!! Extraordinary.

Amazing Hotel👏👏👏👏

Liked everything about it. Superb.

If I could give ten stars on this review, I will. Mark from the Concierge Desk went above and beyond to ensure I enjoy my stay at the hotel as well as my trip in Chile. I unfortunately lost my cellphone at the Santiago airport before boarding my flight to Puerto Natales. After arriving at Singular Patagonia late in the afternoon, I asked for help to buy a new phone before going to the park on the second day. Mark immediately realized that because the 2nd day was Easter holiday, and stores would be closed, I only had less than one hour to ensure I have a phone during the trip. He called the electronic stores to ensure they were open and the type of phone I looked for was available. A taxi was arranged to drive me to the electronic store and drive me back after i complete the purchase. Because of Mark and the team, my trip in Chile completed with sweet memorable and good pictures. Singular Patagonia will always be my 1st choice when visiting Puerto Natales again. What's more: The view from the room was stunning, even more beautiful than the picture shows. The breakfast offerings were nutritious and convenient to start a day. Thank you, Mark. Thank you, Singular Patagonia.

Lovely place and I would Love to come back

the absolute best hotel !!! top to bottom - great place to stay - location , quality , staff , food everything ! fantastic

Amazing

Excellent all around, exceeded expectations in every aspect

Luxury hotel. Consider was super helpful with rental car repair issues.

The hotel is the best hotel ever stay in! We didn’t want to leave! The customer experience was amazing and the hotel team was absolutely fantastic!

Just INCREDIBLE! Superb resort in a serene setting. It is pricey, but you are certainly getting what you are paying for! Highly recommended as a once in a lifetime experience.

Staff was amazing, especially Javier!

This hotel ia something special. Amazing and beutiful. Good service and food. We will come back

Convertido en un excelente hotel museo, pues anteriormente fue una gran industria de un frigorífico de principios del siglo XX. El hotel es hermoso; con vista al mar; el desayuno rico, todo muy sofisticado.

historical museum, excellent dining option, good service and water front view

The Singular is a beautiful hotel. What an experience! The staff is amazing! 5-Star all the way. Great views from the panoramic window out across the water and into the snow capped mountains. By far the best of Puerto Natales, if not all of Chile! Highly recommend!

Very unique property with world class service.

This is a truly unique property, especially for industrial revolution lovers. Amazing views, beautiful rooms, attentive staff, gorgeous bar and dining area. Absolutely loved and would stay again.