Staff were very professional , unfortunately our room (9) was tired and needed fresh paint month windows and a carpet clean . We had to ask for the room to be cleaned properly .

great and cosy!

Convenient for The Mill theatre. Clean and friendly but expensive.

Great

Stayed overnight for a wedding near by. A lovely welcome from the receptionist. Easy check in and a fantastic room. The room was clean, tidy and well decorated with lots of retro items. A well stocked hamper for those that are tempted with treats. The breakfast was delicious, I tried the full breakfast on a skillet with fresh orange juice and a filter coffee. We would definitely stay here again if we were in the area.

Clean room/bathroom. Lovely staff. Good breakfast

This hotel is situated in a lovely small town and in my opinion it is the central hub of the area. This hotel had everything and would be perfect for a weekend staycation. The restaurant and bar attached had amazing food, seating and atmosphere. You could spend the entire day on the property enjoying the place and amenities. Our room was small but immaculately decorated. I highly recommend this stay

We stayed in the family suite, the radiators didn’t work so the room was freezing. The room was also next to the lift and the cleaners cupboard. Late at night people were using the lift which vibrated the room and then the cleaners were loud in the morning. When checking out the receptionist wasn’t even interested!

Lovely hotel, staff friendly, room lovely & breakfast excellent

The room was excellent. Decor was nice but one over done. I did not feel I was staying in a hotel. The shower room was bright with a frosted window giving natural daylight. My room had a fridge and snacks available in the room. I needed a few more blankets and I was easily accommodated. The staff were lovely and obliging. I truly wish I had more time to spend here and explore. I will be back.

room was fine no 70 - was a bit close to the lift and lots of coming and going noises but was ok for a short stay room was very good size and nice elements like coffee machine / fridge and hamper bathroom nice and warm and shower great and hot restaurant is fine - food good bar staff very good floor staff ok - nice people but not very attentive lots of time waiting to be served and never checking once food served to see if need anything or another drink .. so in end you don't bother ordering anything else . so its pleasant but not made to feel special and at both breakfast and dinner no one came to clear my plate for at least 15 minutes the cappuccino made for me was delicious and the corn and courgette fritter was superb and nice to have something more interesting on the breakfast menu the caffetiere of coffee was disappointing and quite weak

Friendly staff, but overly expensive for what it was, dated bedroom interiors, floor tiles missing grout in bathroom, stains on bedroom carpet, shower more of a drizzle than a waterfall. Poorly laid out room, obv designed by someone who does not use the room. For instance, one relaxing chair in a double room where there was a lot of space for two chairs, or a small sofa. Very noisy selfish guests returning to rooms in the early hours, A sign up asking people to consider sleepers after hours might have helped. Restaurant cold with atrocious "music" and very slow service. If you have events on - hire extra staff to cope. Not at all relaxing. Will not be returning.

All great but on a number of occasions now the wait for breakfast has been ridiculous - up to 30 mins for eggs on toast. Our business frequently uses this hotel for team bookings and our days are often running late or having to move agendas around because of how long breakfast takes - or people are having to go without because they have to leave. You're becoming famous for this issue, please sort it!

All staff were outstanding, everyone was extremely friendly kind and helpful

I love everything about this property. The rooms are massive, well appointed, and adorable. Heated towel rack - 2 sets of cookies and coffees/teas - seating area (even in the lowest priced room) .. I stay in a lot of hotels (200 a year) and this has to be one of my all time favourites. So much character - front desk staff wonderful ! Adorable in every way

Great experience,excellent service,wonderful area and would definitely recommend

Great place, very accommodating. Staff is welcoming, and probably will stay here again. Great experience overall.

We had a lovely stay at The Great House. Everything felt calm and organised, the room was clean and the bathroom was lush. We stayed in a 'cosy' room, which probably didnt need the chair in it making it even more cosy, but as we basically just needed the room for sleeping, it was perfect (warm as the windows dont open far, but there was a fan). The attached restaurant, The Coppa Club was a great place to while away a sunny afternoon and we met family for dinner there too. Food was delicious, the reservation was slightly messed up by them and a discount was applied without having to ask - always a green flag in my opinion!

The property was clean, staff friendly and the dining options were very good. Great location right on the river. Room was a good size and clean just slightly too hot - a fan was provided but was then noisy.

The purpose was to have a relaxing weekend away, and that's what it was. The Great House was a lovely place to stay.