Across the board stellar stay

Herşey çok güzeldi

I booked Lugal Hotel in Ankara expecting the standards shown on Expedia but the room was filthy. There was hair on the bed; we were disgusted and left immediately. I showed the manager, Murat, photographic evidence, but he responded uncooperatively, insisting this was “normal” and refusing a full refund despite having the authority to provide one. His communication and customer-relations skills were unprofessional and lacking — an embarrassment to the hotel and inconsistent with Expedia’s standards. He is a terrible representation for what a manager should do in this type of situation. This could happen to other guests at any time. Avoid this property at all costs. This property should be delisted from Expedia.

Otelin yeri, personeli, karsilamasi, kahvaltisi cok iyi. Otel odalari renove edilebilir.

The staff were excellent and room was very comfortable.

Nice Hotel

Ankara’da merkezi bir konumda olan Lugal A Collection otelin odalarının genişliği ve konforu mükemmeldi. Ama beni en çok mutlu eden personelin kalitesi, güleryüzü ev samimiyetiydi. Hepsi birbirinden değerli tüm personele öncelikle teşekkür ederim. Kahvaltı salonu tadilatta olmasına rağmen 2 günlük konuklamada 1. gün hemen yanında yer alan Sheratonda ki kahvaltıyı beğenmedim. Buna rağmen 2. gün sabahı odaya istediğimiz ürünlerle donatılmış kahvaltıyı yollayınca tüm olumsuz duygularım değişti.

Bu kaçıncı konaklamamiz bilmiyorum ama çok uzun süredir Ankara'da otel konaklaması gerektiğinde başka bir oteli tercih etmiyoruz. Executive suitler ev tadında. Personel inanılmaz yardımcı ve misafirperver. Odalar gayet temiz oda manzaraları gayet iyi.

God beliggenhed. Rene værelser og venlig personale. Faciliteter er dog fælles med Sheraton hotellet ved siden af.

Best hotel in Ankara. No small rooms, friendly staff, cozy rooms good for family

Literally perfect. First time review after 5 times staying at the hotel.

Çok rahat ve konforlu odalar

Oradaki yatak kötü formdaydı ve bariz çöküntü vardı, konforlu değildi bu seviyede otele hiç yakışmadı. Duştaki suyun basıncı ve gücü azdı.

The staff at the Lugal is what makes this hotel extra special. They really make me feel at home. As a business man there is nothing better that being greeted by Ali or get assistance with a big smile by Yagmur at the reception. That is one of the reasons I keep going back to the Lugal...

My stay at Lugal Hotel in Ankara was wonderful! The staff truly made the experience stand out. Sinem made check-in a breeze, and Aysima ensured my checkout was efficient and friendly. A special mention to Bura, who went above and beyond in guiding me on where to go and what to see in the city. The hotel itself was luxurious and comfortable, with excellent service throughout. I highly recommend staying here for a great experience in Ankara.

Location

There was a smell of smoke in our non smoking room. We reserved two rooms and both of them were snelling

Çok sevdik baska otelde kalmayız artık

We stayed for three nights and from the moment we entred to the moment we left, we had a wonderful time. The staff is welcoming and attentive non stop, friendly and serviceminded. At Lugal you are treated both like a family member and a Royal. Our first visit was nearly ten years ago and we would never consider another hotel in Ankara. Even if the hotel itself and the rooms are beautiful, it is the staff making it worth coming back!

Gayet konforlu ve keyifli bir deneyim oldu, kesinlikle tavsiye edeceğim, her şey için teşekkürler