This was a traumatic experience. The room we booked well in advance was not available. It was given to other guests who arrived a day before. We know this because we understand Italian and heard the receptionist saying so on the phone to the manager. The receptionist could provide the last remaining room overlooking the main busy and noisy street. The receptionist tried to convince us that the rooms they provide are not according to the picture appearing on the booking website. When we insisted that we should get the room we paid for they were upset and harassed us even by threatening to call the police. We had no choice but to leave and book another hotel nearby.

Ottimo albergo, in posizione strategica per il centro di Ravenna. Da consigliare,

Ascenseur à utiliser qu'à partir de 8 h jusqu'à 21 h. Bien sûr, il n'y a que 2 étages, mais il faut penser aux personnes ayant des difficultés avec les escaliers.Cela, évidemment, garanti la tranquillité de l'hôtel.

due notti, ottima pulizia, colazione buona, personale impeccabile

Hotel Sant'Andrea is located on a quiet street, with a lovely common space, and friendly, helpful staff that gave us excellent recommendations for eating. We would definitely return and recommend this hotel to friends.

Beautiful hotel in the heart of Ravenna, close to everything. Lovely furniture and rooms, very clean and modern but with an old world feel. Breakfast was delicious and plentiful.

Nice, calm colours on the walls, comfortable lobby and garden. Good Italien breakfast. Very central. Very Good service.

Enjoy hotels with few rooms, this one has 12, spacious rooms. Excellent staff. Walking distance from Basilica St Vitale . Very nice garden where you can have your breakfast and drinks

We loved the decor, the kindness of the staff, the wonderful breakfast.

Room converted attic space. Cannot recommend for anyone over 5 feet tall without fear for a head injury. unable to walk around bed without ducking Staff helpful but not all spoke very good English. Great location!

Stayed four nights. Friendly, helpful reception. lift to first floor room No 106. Good choice continental breakfast ( no eggs or hot food). Very near St Vitale and to Via Maggiore, 62, where we enjoyed good food each night at Al Corte restaurant. Would stay here again.

Hotel très propre et accueillant .... Chambre spacieux et aussi très propre...

Of the three Italy hotels booked through Hotels.com for this trip, this was far and away the best. Very clean. Very roomy room. Great, patient and helpful staff. Terrific free continental breakfast.

Friendly and helpful staff. We enjoyed our stay.

Accoglienza gentilissima. Calda atmosfera. Servizio impeccabile.

Хороший отель. Для маленького города расположен хорошо. До всех достопримечательностей дойти за 5 -10 минут дойти можно. Отель от вокзала найти легко. По городу карты везде развешены и имея адрес не заблудишься. В номере чисто и уютно. Завтрак стандартный для Италии, что, увы, означает - без горячего. Повторюсь, отель понравился и для проживания рекомендую.

Hotel molto bello ,in zona centralissima e tranquilla,a gestione familiare, stanza grande e confortevole Unico neo : il sito di Venere deve segnalare che la reception in questo periodo chiude alle 12.30 e riapre alle 15.00 fino alle 21 se non ricordo male : il check in e' indicato alle 14.30 ma se tu arrivi tra le 12.30 e le 14,30 potresti non trovare nessuno a cui lasciare almeno i bagagli

Bella città, molto pulita, ordinata, con bellissimi monumenti.

We were delighted with the hotel, it was tastefully decorated and had the feeling of a lovely private home.

This was the best of several hotels we stayed in on a trip round the region. the room was spacious and overlooking a beautiful garden where we enjoyed breakfast several mornings. The hotel felt peaceful and the ambience was very relaxing.