Subeg
6.0
/10
Diulas 13 minggu yang lalu
Expedia Group verified review
Very disappointing checkout experience at Grand Hyatt Goa.
Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout.
Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected.
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