Excellent place to stay and close to all the restaurants and shopping.

Close to everything and unusually quiet for that area. Very lush, green, inviting property.

Everything was great

Very convenient location. Good value

Stayed in suite 123. Very pleased with the hotel. Friendly staff and overall good place. Excellent value for money.

Le personnel est très accueillant et compétent.

Me cancelaron la reservación ya cobrada un día antes. Y no me reintegraron la totalidad de lo que me habían cobrado.

Excelente hotel, muy centrico, el personal bastante amable, las instalaciones muy limpias y el ambiente fabuloso, voy a regresar

Amazing location

Le personnel est excellent et parle bien espagnol et anglais, il y a un stationnement privé et surveillé, et tout est très propre et nettoyé chaque jours. L'hôtel fourni des serviettes et des chaises de plage, ce qui est très pratique. Par contre, la photo montrée n'est pas la piscine de l'hôtel, ce qui est une publicité un peu trompeuse. C'est la piscine de l'hôtel voisine, auquel nous n'avons pas accès... Toutefois, il y a aussi une piscine à l'hôtel qui est bien, mais peut-etre pas aussi grande que celle montrée sur les photos. Le spa est aussi assez froid ( environ 85-90 deg F) et vous aurez donc sûrement froid si la température extérieure est faible.

Pros: Beautiful property and gardens, friendly and helpful staff. Cons: We started in room 122, a palapa room. Beautiful space but club noise was intolerable. Moved to 126, also palapa. Beautiful space. Club noise loud, but tolerable. But in a cold snap in Playa room was FREEZING overnight. Staff provided extra blankets but we were pretty uncomfortable. Recommend the hotel, but not the palapa rooms.

Wonderful for our family! Had a great time. Location is great, close to the beach, restaurants, town, very walkable. Appreciated the transportation service to and from the airport, well worth it. Be sure to message the hotel on whatsapp at least 2 to 3 days before you go, so the ride can be set up and you can discuss details, it is necessary. One thing to know, the pool outside is not heated, which in the winter season means it was quite chilly so we did not use it. The hot tub was heated and became warm for us by midday, we enjoyed it several times. We understand from speaking to other tourists that this is common in the winter for other pools also. The beds were a bit firmer than we are used to, but we all still got good sleep. Everyone was very kind and helpful, they also accommodated us in English which we appreciated, and things are kept very clean. Adorable towel animals after housekeeping came, our child loved them. It feels like a family place, not a giant resort. It was a very relaxed way to visit the area. Very safe also.

Staff waited 45 min to check in only 2 workers

Liz, one of the staff at the hotel, was such a great help while checking in! Expedia falsely advertised two different rooms in Playa Del Carmen, but Liz saved our trip and upgraded our room for the false advertising from EXPEDIA!!!!

Staff Grest Room As Advertised Happy With Locatin Happy with Condition

Great

The rooms were clean, the garden view rooms had a very jungle-y feel. There was wildlife all around! We loved it here and will be back.

All good. Reuben was exceptional

The roomamd property eas very celan and everyone so friendly. Loved all the greenery around the suites and very private and quiet. We enjoyed the pool area as well We would recommend softer mattresses on the beds. Very hard and a choice between a fat pillow and a thin pillow. We did ask.oir housekeeper for a different one which she foind for us. The washer presssure in the shower was not good nor hot. But other than that we loved it. We appreciated the gallon of drinkable water as well

The hotel staff was friendly and attentive and the hotel well cleaned and maintained.