Kitchen cooking stove was not working, I have to call office twice so some one can come and look over

Worst mattress ever.

Arrived at 3:30 to check in found an envelope taped to door with my room key and letter that they are closed Tues and Wed. Go to assigned room and someone is living there. Assigned a second room same thing. There were also two other rooms with room keys in the door knobs ( they use old style metal keys). After waiting over an hour for staff at another hotel to get ahold of the manager we were given another room not the room I booked and paid for. We ended up leaving and heading the 3 hr drive home at 6pm as we didn’t feel comfortable stay when multiple staff manager included had no idea there were people occupying rooms and keys in doors that anybody could go in. I was told my room would be refunded that’s yet to happen and have yet to receive an apology from the manager or property management company. I understand this is off season and staff is limited but I booked 7 weeks in advance they could have cancelled my booking and I could have made other arrangements. We love Waterton and visit 4 times a year in off season so this won’t stop us from returning but I will not ever book at this hotel again.

It is a great motel conveniently located in the town of Waterton. Easy walking distance to everything and beautiful mountain views. The room was comfortable and well laid out with a small kitchen.

Clean room

Was a nice place! Very clean and comfortable

The room temp on arrival was 10 degrees. We cranked up the heat and kept our winter coats on for almost 2 hours before the temp rose to 15. We got an extra heater which helped. We were on the 2nd floor. It had snowed a lot the day before, and the stairways had not been cleared. The parking lot was partially cleared. The woman at the Kilmorey reception desk did her very best to help us out … gave us extra blankets as well. We saw no other staff .. except in the Kilmorey pub for supper … they were very good as well.

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Room was excellent. Clean and tidy. Front desk from the Kilmorey was very helpful.

Fireplace was on and the room was warmly welcoming.

very nice staff

Clean room

Check-in was terrible-No Aspen Village Reception office was open. I had to ask around where to get the key. In the dark night with raining.. also for the first time in this area.. At least the direction how to9 check-in should have been notified by Hotels.Com. Also I saw a few crawling bugs on the floor, I guess I was lucky enough not to0 be bitten while I was sleeping.

Parking onsite a bit tight. Staff very helpful and friendly.

Kitchen is comparatively tiny

Great kitchen and pet friendly rooms which was amazing. Dogs in the other rooms were also so well behaved! So nice to have this and it’s what made us book at this hotel. Only issue is that the floors need a good steam cleaning or mop - our socks were black! Lots of dust behind the beds. Other than that, great stay at this hotel. Convenient and easy right in the town. Friendly staff. Will stay again!! This time we will just bring slippers :)

Matress was not comfortable.

Mattress needs to be replaced. The springs were literally coming through it!

Very clean and comfortable room. Gas fireplace was a bonus. Electrical outlets are lacking.

Clean, affordable place to stay within walking distance around the lake the Prince of Whales hotel and the Bear Hump trail.