Positive points: The staff is really helpful! And very professional! The ladies from the SPA were amazing and very helpful and the security guys at the entrance also! (A big thanks to them) Negative points: My stay was disrupted due to a very noisy neighboring guest. There was loud music during the night, and shouting in the hallway. Unfortunately, when I reported the issue and asked for assistance, I was told that no immediate solution could be provided. As a result, I had to change rooms myself, which was quite disappointing !! Things to be improved: (immediately) The cleanliness is terrible! The carpet needs to be cleaned. I believe it has never been properly cleaned, as there are visible dirt marks and a lot of dust. The bathroom, especially the bathtub, should be cleaned every day. The restaurant café / bar area also needs thorough cleaning, including the carpet and the chairs. There is a strong smell of cigarettes, and the air should be disinfected or properly ventilated, as many people smoke and it affects the overall atmosphere. Additionally, in the hallway leading to the rooms, even though the floor is designated as non-smoking, there is cigarette smoke everywhere. Sometimes the smoke even enters the rooms, which is very uncomfortable. The gym is tiny and poorly equipped ! With one big machine and light dumbbells (a 2 stars hotel gym to be honest)

All good!! Very kind and professional staff

N

Very nice rooms, and central location. Restaurants are decent but could have a better range. Good breakfast.

Superbe !!! Propre calme luxe et personnel accueillant et très gentil. Je recommande !

Ac was not working in our room. Front desk said they would send a technician but they never did. Other than that the facility was okay! I wouldn’t say it should be a 5 start I would give it a 4 or 3 star. Breakfast had some weird selections, wasn’t very edible.

bel hôtel de centre ville Mais pas familial, plutôt femme/ homme d affaires pour 1 ou 2 nuit . Hôtel fumeur salon de thé plutôt salon de café /boisson et cigarette Moquette au sol très sale Bon petit déjeuner Dîner hors de prix pour ce que c’est et pas de tarif enfant . Enfin voilà bien pour 1 ou 2 nuits pas plus.

Séjour d'une nuit, mais le personnel très attentif et la chambre très confortable.

Un des meilleurs hôtels en Algérie, veuillez accepter ma gratitude dans tous ce que vous faites.

I had booked a week-long stay at this hotel, but due to unforeseen changes in my travel plans, I requested to reschedule my reservation for a later date. Unfortunately, the hotel refused my request and also declined to issue a refund. This lack of flexibility and customer service has been very disappointing. I would not recommend this hotel for travelers seeking considerate and accommodating service

Hotel sublime Personnel pro Tout,tout,tout et tous au TOP Merci pour votre accueil. A bientot

Revoir la literie

Perfect hotel op mooie locatie met erg overpriced dineroptie.

Great place to stay accessible and great service

Hôtel mérite ses 5 étoiles bien situé pour visiter les différents sites d’Oran le staff est très gentille et très professionnel j’ai trouvé mon hôtel à Oran pour les prochaines fois Petit déjeuner copieux un plaisir sauf les jus pas top j’aurai aimé un vrai jus pressé qui est en extra sinon le reste rien à dire

Horrible. On every level. They want to milk you for every dime you have

cette hôtel toujours au top !

Très bel hôtel en plein centre d'Oran, avec toutes les commodités pour un séjour agréable et un personnel attentif et accueillant.

Nous avons apprécié la qualité de l'accueil et le sens du service de l'ensemble de l'équipe de l'hôtel.

Séjour exceptionnel ! Super accueil à la réception, service génial Hôtel musée très beau Localisation parfaite en plein centre pas besoin de voiture malgré le service de voiturier