Hotel location, facilities and services are great. The worst thing is the elevator which doesn’t work as expected. Every time I went upstairs or downstairs, either my choice of floor (button pressed) would be reset, especially after the door opened during my ride.
Jean
Rekreasi Percutian Keluarga
6.0
/10
Diulas 154 minggu yang lalu
Expedia Group verified review
Most of the staff are ignoring or careless what the customer need, I stayed 6 night without my bed light, I informed the front desk and never got fix, 😢
Let me begin saying I am a hotels.com GOLD member and always read reviews but never leave them. This hotel was SOOO amazing I must let you know. As an American living and traveling often in China I try to always choose 4-5 star hotels for English. This hotel didn't disappoint. The man at the front desk was Jack. He gave me an upgrade and also allowed me a free late checkout. Wonderful service. The breakfast buffet was possibly the best I ever had...even at much more expensive hotels. The waiter Harrison and the waitress Shmiley were always ready to make my cappuccino and even hold the elevator and wish me a good day when leaving. The head chef, Louis Deng, he walked me around to tell me the different foods and which part of China they came from. I didn't get a chance to use the pool or gym on this trip so I can't comment on this. My bathroom was amazing. Huge bathtub with free bath salts. Shower was huge with a massive rain shower at high pressure. I truly give this hotel an 11/10!!! I sadly don't think I will return to Guiyang but if I ever do 100% staying here! Thank you for your wonderful service! =)
The staffs are not good customers care. Our room access card is being disabled for few times. We extend one night by bookig thru Expedia...We did show our booking confirmation to the staff to contiue for the occupancy. However, when we come back in the mid-night, the access card is disable...we are tired and wait for a while to re-activate our access card....Their reason said...the bookinng thru Expedia didn't arrive to their system...but there is nonsense as we had shown to them....
Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Suite 6-1, Tingkat 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia