It was great and welcoming

The rooms were cleaned daily. The staff was all very accommodating, friendly and helpful. We were thrilled with our whole entire experience from arriving to leaving. The restaurants were all very organized and the food was all great. The pool fun was great and the beach was clean and relaxing! coming from a real couple- we can’t reccomend this place enough!!

Demasiada gente , instalaciones un poco viejas pero todo bien

Excellent service

All of the staff were very nice, welcoming, and helpful.

This was an overall nice property with nice location, beautiful beach and pools. The food truck and tacos by the pool were hits for our midday lunch/snack. The buffet always had something we could enjoy. Disappointed in their process for getting into their restaurants and that their room service ends promptly at 11 pm. Their drinks also never tasted like quality alcohol. For those reasons we’d likely look to stay at a different resort next time.

The food

Food was good, clean, great entertainment.. Swimup bars great service.. Kids activities were awesome. Great customer service..

Room, amenities, the booking of restaurants

The room was outdated, the service is nonexistent at the pool, no food service at the pool at all, the food is horrible (my friend got sick immediately after

Enjoyed sitting by the pool. Not a swimmer, but refreshing to just get in the pool. The staff was all very helpful and our room was maintained well while we were there.

Clean, amenities and staff were great!

M

The pool floor desperately needs to be fixed. Food needs more vegetarian options. I think they have the wrong impression about vegetarian food. What they have is nothing.

The beach is absolutely beautiful. The hotel is also beautiful. The food and drinks definitely not the best and service was very slow. We had a great time as a family, but I definitely expected better food quality, and better service.

Excelente atención

For this price point, the overall hotel was lacking. We have stayed at several other hotels on the cheaper and higher end in the area and this just did not meet any of our (group of 8) expectations. The activities both day and night were lacking. Unlike other resorts we did not feel like the staff (despite a few) really went out of their way to say hello or check in on how things were going. However the very last day there was a noticeable change in all the staff's treatment of all guests. There was a strong presence of more management around. I do wish that would have been the case all week during our stay. Most days no one said a word to us at breakfast and on our last day we must have had 10 people ask how we were and how they could help us. I do want to mention the staff members that did take the time to connect with us during our stay - the day time entertainment team members were super nice - esp Jimmy who remembered our names and where we were from after just the 1st day and went out of his way to say hi to us. Raul at the bistro was fantastic, Roger at the El Maguey was great for lunch. Also, Santiago and the entire swim up bar staff was the best part of our stay. We did 2 nights in the regular building and 3 nights with swim out rooms and they were so much better. They are way more expensive, but we did think it was worth it as the rooms have a better layout, views are amazing and the seating area was great. All in all I would not go back here.

Limited space, otherwise I’d write a book of a review. The rooms we booked were unavailable. They put us in two kings for 6 people. Told us they’d get us the correct rooms when available. 2 of our kids had to sleep on cots. Then they gave those rooms promised to someone else. Finally got in them after 2 days. No discount or refund. Restaurants have no availability. Always full. They send you to the buffet. Hotel rooms old, dark and dirty. No chairs available on beach or at pool. Always occupied by people’s items but no actual people. Buffet food okay but not great. Limited staff. No ice cream bar outside. It’s closed. Staff gives you different answers about everything. Late check out is 15 dollars per room per hour. Only 3 elevators for entire hotel and no stairs. Stairs are emergency exit with alarm only. Filtered water in large glass bottles. Bring your own water bottle. Air conditioner is very loud in rooms. Keeps you awake at night. There are plenty of other hotels in Cancun. Do not stay here no matter how good of a deal you might get. Trust me on this. They are trying to cut too many corners to save money. Also the pool is cold. Heater must be turned off.

Worst hotel I have ever stayed at in my whole life. Was booked for 5 nights, left after 2 nights when the AC broke down in our room. Its a 1 star hotel marketed as a 4 star hotel. Food was unedible. Avoid at all costs.

En términos generales el hotel y la experiencia fue muy buena. Sin embargo hay aspectos que considero pueden mejorar sin mucho esfuerzo para ser mejores aún 1- más personal en las estaciones de comida y organizando los espacios comunes del hotel. 2- la piscina infantil (la razón de haberlo elegido) no la pudimos disfrutar porque es extremadamente fría. Deberían temperarla como hacen con la piscina principal. 3- el parque infantil está muy deteriorado hasta el Punto de ser un riesgo para los niños. Huecos, piezas caídas y oxidadas. 4- aunque comprendo la dinámica de los restaurantes por orden de llegada (sin reserva) no es lógico que haya una lista de espera habiendo mesas vacías y cuando quieres sentarte te dicen que están full. El sentimiento percibido es de indisposición. De resto; excelente ubicación, área de playa, la comida es buena Y variada.