Book the Villa suites those are better then the ones in the building

Meh

We loved the accessibility of everything! We were right on the ocean and got to see giant sea turtles beaching to lay their eggs. This resort was wonderful for our family and we will definitely be back! If I had to choose something we didn’t like the only thing would be that the bottom of the pools were very rough. Our feet did hurt a bit from it, but that would be our only complaint.

Todo excelente me encantó tiene todo

The staff was not accommodating at all! We never got to eat at the restaurants on the property. They were full upon arrival on Monday! So we ate buffet all the time until we left Friday! The rooms are not nice! We had to upgrade and pay extra! Very outdated and not a vibe! Does not come close to the Hard Rock where we stayed last year.

The cleaning crew was very good at their job as were the rest of non management staff. The food and drinks were awesome. We had a great time and will definitely go again.

Staff was amazing attentive to all of our needs through out the whole stay.

The food wasn’t all that good and the elevators were extremely hot. Other than that it’s a great resort

The facilities are a little old, the staff very bad, they gave us a terrible service, we would not return again, terrible attitude of everyone, very bad service on the beach.

The part that wasn’t good was the hotel food. The buffet food was always cold. The restaurants have about a 1 hour wait. And the Japanese restaurant is always reserved days ahead.

Food was great

LA COMIDA NO ES DE LO MEJOR PERO ES PASABLE,

Good hotel but no the best

I had a pleasant stay overall. The room was clean and comfortable, and the balcony offered a nice place to relax. The pool was well maintained and enjoyable, and the staff were friendly and helpful throughout my stay. The only downside was that there was some noise at times, and a few areas could use a little updating. Overall, it was a good experience, and I would consider staying here again.

Excellent location. Very cozy rooms. Overall cleanliness exceeded my expectations. The culinary variety is wonderful. Two things I would improve are the daytime and nighttime activities.

The rooms were clean and comfortable. The pool had several fun activities that kept my teenage son entertained. The balcony was excellent, especially like the drying rack. The staff was polite and helpful. Definitely coming back.

We forgot something valuable at the hotel and did not realize it until we got to the airport. We contacted the hotel and they retrieved it immediately and have it sent to the airport just in time! Amazing customer service!! Thank you!!

Staff was exceptionally friendly, welcoming, and insured that we had everything we needed and we’re always available to answer any questions we had. Food was much better than I’ve experienced at any other buffet, and the restaurants were exceptionally good. Rooms and resort was very clean, would definitely recommend!

Beach and exterior pools-lobby are esthetically beautiful. Rooms are spacious especially oceanfront suite, but rooms are quite dated and showing their age unfortunately. We had issues with some outlets not working, toilet handle was broken and had to call maintenance 2x in 4 days to fix overflow! Difficult to get seated at speciality restaurants- if not lined up at opening time to put name on wait list you will need to eat at buffet only. Hibachi was great, Italian was super slow. All food was mediocre-if a foodie will surely disappoint. 24hr cafe for iced lattes was fantastic and Carlos at lobby bar making specialty spirit cocktails with espresso were best drinks entire stay. Outdoor pools beautiful but main pool floor rough due to age and wearing. Comparing to other all inclusives we had stayed in Playa del Carmen and Caribbean this was so-so.

Great location. A hotel that covers all the amenities. A wide variety of food and drinks. Cleanliness everywhere—I loved it. The staff were very friendly and helpful. I would only improve two things: the hotel entertainment and the seaweed cleanup on the beach.