Penilaian & Ulasan Keseluruhan AluaSoul Ibiza - Adults Only

Good service but requested twin beds and was given a double bed.

We stayed at AluaSoul Ibiza recently and unfortunately, our experience fell short of expectations. The hotel has potential, but it’s in serious need of a major update. Our room had several issues: the shower leaked heavily every time it was used, making the bathroom floor constantly wet and unsafe. Even more concerning, we encountered multiple cockroaches in our room during our stay — an unacceptable issue for any hotel. No hairdryer available, and very confusing on the board of the rooms available 3 different types of all inclusive The food at the hotel was just okay, but generally bland. There were no chili options or any real variety in spice, which made the meals feel repetitive over time. The pool area quickly becomes overcrowded. Guests place towels extremely early in the morning to reserve sunbeds, leaving very limited space later in the day. This made relaxing by the pool quite difficult. While there is a bus that conveniently takes you to Ibiza Old Town, there is no return service, leaving taxis as the only option to get back — which can be costly and inconvenient. The surrounding area of the hotel doesn’t offer much, and the beachfront itself is underwhelming and not particularly pleasant. Overall, the hotel needs significant improvements to justify its rating and pricing. I wouldn’t return unless some major changes are made.

Property was beautiful and the most of the staff were very welcoming and were truly helpful in making our trip an amazing adventure. Particularly Tomasz and Jazmin were extremely helpful in making our trip a memorable one. Could not have asked for a better place to lay my head down in Ibiza. Only thing that I found odd is that the All-inclusive that you pay for is only offered certain hours of the day which threw me off because everywhere in Central America and the Caribbean All-Inclusive is from the moment you check in until you check-out. But other than that food was amazing, rooms were nice and clean, and the views were picture perfect.

Great hotel

Très bon Hotel, calme posée très bien

Really lovely hotel and all the staff were warm and welcoming for a solo traveller. Super helpful when I had questions about transport or anything else.

We logeerden in de junior suite met zeezicht. Helaas zijn dit naast de mooiste kamers, ook de kamers met het meeste lawaai. Heel jammer dat hier geen melding van gemaakt werd ondanks ik tijdens de boeking vermeldde 7 maand zwanger te zijn. We zaten recht boven het restaurant waar vanaf het ontbijt de muziek zeer goed te horen was, alsook tijdens het diner. Daarna hoorden we ook de animatie op straat en op de binnenplaats van het hotel tot laat op de avond omdat de traphal vlakbij onze kamer was. Van kamer wisselen was niet mogelijk. Bij het ontbijt geen vegan/lactosevrije opties, ook niet als dit aan het personeel gevraagd werd. Het bruin brood was heel vaak na een uurtje al op net zoals bepaaalde gerechten tijdens het diner. Geen gratis kraantjeswater tijdens diner halfpension, dit zou echt een basis service moeten zijn. Zeer hard bed. Onvriendelijk personeel aan de balie, nooit goeiemorgen/goedendag. Housekeeping wel zeer vriendelijk en elke dag een flesje water op de kamer. Het hotel is geen 4 sterren waard. Er werd een gesprek aangeboden na mijn klachten halverwege de week, maar dat vond dan uiteindelijk niet plaats omdat er niks kon gedaan worden aan bovengenoemde klachten. Ik had dus niet het gevoel dat het hen iets kon schelen.

Alles war hervorragend (die Speisen, Zimmer, Personal und Sauberkeit). Dieses Hotel hat eine sehr schöne Lage und wir würden dieses immer weiter empfehlen. Everything was excellent (the food, rooms, staff, and cleanliness). This hotel is in a very beautiful location and we would definitely recommend it to others.

Wij hebben een fantastische vakantie gehad. Proper hotel, vriendelijk personeel, all in prima. 😀

Séjour parfait ! avec mon mari, nous avions la chambre vue mer une pure merveille ! Nous étions en demi pension les repas étaient excellents ! Mention spécial pour les serveurs très gentils Je recommande +++

Wir waren zum zweiten mal in diesem Hotel. Es passte wieder alles. Das Personal war freundlich, das Essen lecker und vielfältig. Die Lage am Wasser ist wunderbar und unsere Suite mit Meerblick haben wir sehr genossen. Besonders toll waren Yoga und Meditation mit Valentina.

very good

Alua soul in es cana ibiza is a truly lovely hotel, good modern facilities, infinity pool ect but it also backs it up with a good selection of tasty fresh cooked food and friendly welcoming staff, we were there in april so not all the facilities were up and running but there was still more rhan enough to keep us occupied plus i had one of the best back massages ive ever had she got every knot out of my back and neck! Will definitely be back x

Servicios que se indicaban que se tendrían no estaban operativos, no se han tenido. Y contrato un todo incluido con servicios de snack en la piscina y luego no se encuentra operativo hay que dar otro servició similar

On the outside, the hotel looks beautiful, a clean white resort with lovely grounds and a nice pool. The real highlight, however, is the staff. Jasmine at reception was absolutely wonderful and a huge credit to the hotel. The bar staff were also very friendly and welcoming. Unfortunately, despite the nice exterior and great service, there are a lot of flaws that really let the experience down: • Drinks: Cocktails were mostly ice and sugary syrups. Even though we were on the all-inclusive plan, many drinks like ginger ale and bottled water weren’t included, which felt frustrating especially when you have to walk to the supermarket for basics like water. It really defeats the purpose of going all-inclusive. • Food: Very disappointing. It was often cold, unimaginative, tasteless, and extremely repetitive. Sometimes food appeared hot on the outside but was still frozen inside, like it hadn’t been properly heated through. We ended up paying extra for nachos at the bar just to have something decent to eat again, defeating the point of all-inclusive. • Room issues: We only received one bottle of water in our room even though there were two of us, and the espresso pods were never refilled. The shower head also didn’t work properly, which was another letdown. Would I return? Probably, simply because it’s likely the best option in the area. The resort has good enough facilities and lovely staff, but next time, I wouldn’t bother with the all-inclusive. I’d rather eat out to get de

De kamers waren schoon Maar hotel verouderd wij hadden half pension alleen gebruik gemaakt van ontbijt was slecht, dit hotel verdient geen 4 sterren.

Absolutely fantastic.. very friendly staff, lovely food and a great atmosphere. Will be back

Nice hotel next to the bus station. Short distance to the beach. Friendly staff.

The staff were exceptionally friendly and showed great dedication to their work, which I truly appreciated. It was clear they were doing their best under the circumstances. However, it also seemed they were overworked and possibly understaffed, which may have limited their ability to consistently deliver the high level of service they’re clearly capable of. While their attitude remained positive throughout, there were occasional small oversights. Likely due to the heavy workload rather than any lack of effort or care

Super clean, incredibly helpful staff, super efficient and friendly - gave me lots of extra pillows on arrival on request. Valentina the events organiser was absolutely amazing at her job making everyone feel so welcome, so warm and friendly, and that nothing was too much trouble. She made our stay ‘super special’ with activities ranging from table tennis & water aerobics, The food was Amazing -fresh, diverse menus, lovely environment, very welcoming. Would have been great to have had water available at the evening meal. A few inconsiderate guests played their own music very loud around the pool and there was a particularly noisy, high spirited, drunk guy. This holiday destination is an absolute gem! A real treat! - made to feel so welcome & super Special! Thank you so much! x