I was extremely disappointed with my experience at this hotel.
Upon arrival, I was allocated the wrong room despite specifically booking and paying for a room with a kitchenette. When I raised this with reception, I was initially told that I had been given the correct room. However, after showing my booking confirmation, staff acknowledged that an error had been made and that I had in fact been placed in the wrong room.
I was then informed that the hotel was fully booked and that I would need to remain in the incorrect room for one night before moving to the room I had originally reserved the following day.
This was unacceptable, as the primary reason I booked this particular room was to make use of the kitchenette facilities. By placing me in a standard room without these facilities, the hotel failed to provide the accommodation I had paid for. I explained that I was not receiving the service and amenities advertised and purchased, and therefore expected to be reimbursed for the difference in room type. Furthermore, as I was unable to prepare my own meals due to the lack of kitchenette facilities, I requested that the cost of my evening meal be covered by the hotel.
What made the situation even more frustrating was that approximately one hour later, the hotel was suddenly able to move me into the correct room after all. This directly contradicted the earlier explanation that the hotel was fully booked and that no suitable rooms were available until the following day.
Th
