The hotel has a beautiful entrance and a charming central courtyard, and the location is excellent—it’s within walking distance of many attractions in Cusco.
Unfortunately, that’s where the positives ended for me. The service throughout my stay was disappointing. Several staff members came across as unfriendly and rude, particularly in the restaurant. I also felt uncomfortable because I had the impression I was being watched or checked on frequently, which made me feel more like I was being treated with suspicion than welcomed as a guest.
The room was very outdated. The furniture, fixtures, and overall condition felt old and in need of renovation.
The breakfast was another letdown. Many of the hot dishes were excessively salty, making the meal difficult to enjoy.
The biggest concern, however, was finding a bug that looked like a small scorpion crawling on my bed. Regardless of exactly what it was, discovering it in the room was unsettling and significantly affected my confidence in the hotel’s housekeeping.
I also found it frustrating that the hotel advertises 24-hour room service, but when I called one evening because I was sick, I was told the kitchen was closed. That was especially disappointing because I was relying on that service.
Overall, while the location and courtyard are lovely, the poor service, outdated rooms, disappointing food, and cleanliness concerns mean I would not choose to stay here again.
